MGT/350 – Critical Thinking: Strategies in Decision-Making July 20, 2011
Decision in Paradise: Part One
Kava is a small town that has been impacted in numerous occasions by natural disasters. It has begun to deteriorate and needs a way to grow business overseas to start colonizing and help reconstruct the town to what it used to be. The organization trying to adapt to this new town is a restaurant franchise. In this paper the subject will be to define the issues regarding expanding the restaurant services overseas, and the forces involved in the formulation of the problem. It will use problem formulation tools and techniques and describe the organizational and environmental obstacles in a way that considers various key stakeholders who will be impacted by decisions taken here. All of this will be done by applying critical thinking in the decision-making process.
The issue toward Kava within the organization is that there is a broad ethnic background as well as religion and able to suit the special needs in food preferences is hard. The organization is concentrated on providing good tasting food to the public and excellent customer service. This may be difficult because different religion believe in different ways of formalizing. Within the American custom it is normal to greed someone by giving a firm hand shake and looking straight into the eyes. In other ethnicities or religious backgrounds this may seem rude and offensive. The issue for the company would be applying the different food preferences and training the right employees to adapt other customs to improve job satisfaction.
Some of the forces involved in the formulation process are the people themselves. The persons who will come overseas have to be trained according to all the specifications needed as mentioned above. Other forces are that the local people living there, he or she may not agree to the new ways of the restaurant itself. Some people tend to...