Debt Collection Industry

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  • Topic: Debt, Credit, Collection agency
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  • Published : January 6, 2013
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WWW.IBISWORLD.COM

DebtCollectionAgenciesintheUS October 2012

Paying off: Debtors had trouble paying out, but
the recovery will return balance to the industry

IBISWorld Industry Report 56144

Debt Collection
Agencies in the US
October2012

EbenJose

2 AboutthisIndustry

18 International Trade

36 KeyStatistics

2

Industry Definition

19 Business Locations

36 Industry Data

2

Main Activities

2

Similar Industries

21 CompetitiveLandscape

2

Additional Resources

21 Market Share Concentration

36 Annual Change

21 Key Success Factors

4 IndustryataGlance

36 Key Ratios

37 Jargon&Glossary

22 Cost Structure Benchmarks
23 Basis of Competition

5 IndustryPerformance

24 Barriers to Entry

5

Executive Summary

25 Industry Globalization

5

Key External Drivers

6

Current Performance

26 MajorCompanies

9

Industry Outlook

26 NCO Group Inc.

11 Industry Life Cycle

30 OperatingConditions
13 Products&Markets

30 Capital Intensity

13 Supply Chain

31 Technology & Systems

13 Products & Services

32 Revenue Volatility

15 Demand Determinants

33 Regulation & Policy

16 Major Markets

35 Industry Assistance

www.ibisworld.com|1-800-330-3772 |info @ibisworld.com

1

WWW.IBISWORLD.COM

DebtCollectionAgenciesintheUS October 2012

AboutthisIndustry
IndustryDefinition

The Debt Collection Agencies industry
includes businesses that pursue
payments on debts that individuals and
businesses owe. Most collection agencies
operate as agents of creditors and collect

MainActivities

Theprimaryactivitiesofthisindustryare

debts for a fee or percentage of the total
amount owed. Other agencies purchase
debt portfolios from creditors at deep
discounts and then pursue outstanding
balances for their own gain.

Account collection services
Bill collection services
Debt collection services
Delinquent account collection services
Tax collection services on a contract or fee basis
Collection on debt portfolios
Repossession services
Credit reporting services

Themajorproductsandservicesinthisindustryare
Collateral recovery and repossession services
Contingent-fee servicing
Credit rating services
Fixed-fee servicing
Portfolio acquisition

SimilarIndustries

52221 CreditCardIssuingintheUS
Credit card companies employ debt collection agencies to collect defaulted debt. 52239 LoanAdministration,CheckCashing&OtherServicesintheUS Loan servicing institutions outsource default loans to debt collection agencies for collection. 56145 CreditBureaus&RatingAgenciesintheUS

Credit bureaus provide credit reports on individuals and businesses.

AdditionalResources

Foradditionalinformationonthisindustry
www.insidearm.com
InsideARM
www.acainternational.org
The Association of Credit and Collection Portfolios
www.ccaacollect.com
The Commercial Collection Agency Association

2

WWW.IBISWORLD.COM

DebtCollectionAgenciesintheUS October 2012

AboutthisIndustry

AdditionalResources
continued

www.federalreserve.gov
The Federal Reserve
www.commercialcollector.com
The International Association of Commercial Collectors

I
 BISWorld writes over 700 US
industry reports that are updated up
to four times a year. To see all reports,
go to www.ibisworld.com

3

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DebtCollectionAgenciesintheUS O ctober 2012

4

IndustryataGlance
DebtCollectionAgenciesin2012

KeyStatistics
Snapshot

Revenue

AnnualGrowth07-12

AnnualGrowth12-17

Profit

Wages

Businesses

$12.6bn -1.1%

3.1%
8,706

$933.0m $5.3bn

Aggregate household debt

Revenue vs. employment growth

MarketShare

NCO Group Inc.
9.1%

8

% change

12

4

% change

8

0
−4
−8

Year 04

4
0

06

08

Revenue

10

12

14

16

−4...
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