DBTL Return reasons description and action to be taken
Return
Return Description
Code
1 Account Closed or Transferred
Meaning
Action by
Action at customer end
Account at the banks end is closed therefore subsidy can not be credited
This is generally used when the Aadhaar number is not mapped to the account number
This is generally used when the Aadhaar number is not mapped to the account number
This is used when the bank is not able to find sutiable return reason in the masters provided by NPCI
Customer
Customer to seed Aadhaar number with a live account
Customer
Customer to approach his bank to get the account seeded
Customer
Customer to approach his bank to get the account seeded
NPCI
To be taken up with the banks and update the return reasons if necessary
The customer though has opened the account has not submitted all the relevant documents
In case of minor beocming major also the necessary docuemnts, as per the bank's internal process, have to be submitted In case of minor beocming major also the necessary docuemnts, as per the bank's internal process, have to be submitted Customer
Customer to submit the necessary documents to his/her bank and get the account reactivated
Customer
Customer to approach his bank to get the account activated after completing the formalities
The account is inoperative beyond a stipulated time as per the Customer rules of the bank
The account is inoperative beyond a stipulated time as per the Customer rules of the bank
After the account is opened the first transaction has to be
Customer
done in cash or by cheque
Customer to approach his bank to get the account activated after completing the formalities
Customer to approach his bank to get the account activated after completing the formalities
Customer to approach his bank to get the account activated after completing the formalities
Customer to approach his bank to get the account activated after completing the formalities
57 Miscellaneous - Amount Exceeds limit set on
Account by Bank for Credit per Transaction
Return Description
Code
1 Account Closed or Transferred
Meaning
Action by
Action at customer end
Account at the banks end is closed therefore subsidy can not be credited
This is generally used when the Aadhaar number is not mapped to the account number
This is generally used when the Aadhaar number is not mapped to the account number
This is used when the bank is not able to find sutiable return reason in the masters provided by NPCI
Customer
Customer to seed Aadhaar number with a live account
Customer
Customer to approach his bank to get the account seeded
Customer
Customer to approach his bank to get the account seeded
NPCI
To be taken up with the banks and update the return reasons if necessary
The customer though has opened the account has not submitted all the relevant documents
In case of minor beocming major also the necessary docuemnts, as per the bank's internal process, have to be submitted In case of minor beocming major also the necessary docuemnts, as per the bank's internal process, have to be submitted Customer
Customer to submit the necessary documents to his/her bank and get the account reactivated
Customer
Customer to approach his bank to get the account activated after completing the formalities
The account is inoperative beyond a stipulated time as per the Customer rules of the bank
The account is inoperative beyond a stipulated time as per the Customer rules of the bank
After the account is opened the first transaction has to be
Customer
done in cash or by cheque
Customer to approach his bank to get the account activated after completing the formalities
Customer to approach his bank to get the account activated after completing the formalities
Customer to approach his bank to get the account activated after completing the formalities
Customer to approach his bank to get the account activated after completing the formalities
57 Miscellaneous - Amount Exceeds limit set on
Account by Bank for Credit per Transaction