Cv Type

Topics: Customer relationship management, Sales, Customer service Pages: 9 (2100 words) Published: February 2, 2013
Himanshu Anand
Mobile: +44-7583995519
71, Petts Hill, Northolt, London, UB5 4NS, Middlesex, United Kingdom Email:

Employment Summary

|Tenure |Company Name |Job Position | |Jan 2011 – Till Date |All Parts Zone – Volkspares Limited, London |Area Sales Manager | |Feb 2008 – Dec 2010 |Volvo Eicher Commercial Vehicles Limited, London –Volvo Asia Truck|Regional Sales Manager – London | | |Operations | | |April 2005- Feb 2008 |Ashok Leyland Limited – Trucks ( HGV/LGV) , Buses, Coaches, India |Manager- Light Commercial Vehicles. | |June 2004 – April 2005 |Apollo Tyres Limited, New Delhi, India |Territory Manager | |April 2002- June 2004 |MRF Limited – Tyres , India |Channel Sales Manager |

Computer Proficiency

➢ Excellent Working Knowledge of Microsoft Office (Word, PowerPoint, Excel, Outlook Express). ➢ Excellent working knowledge of MAM Software, TecDoc & AutoCat +. ➢ SAP & e-CRM {Electronic Customer Relationship Management} - Oracle database, WINDOWS 2000 NT and WINDOWS Professional 7. ➢ Retail Data inputting/gathering info from data providers & communicating results by e mail, General database administration.  ➢ Commercial knowledge of the Vehicle/ Equipment dealer market place, from Manufacturer to End User using Dealer Management System /Vehicle Management System.  ➢ DMS – Dealer Management System.

Core Professional Strengths
➢ Customer Focused Sales Strategies.
➢ Dealer Management and Support.
➢ Team Leading, Recruitment, Retention & Motivation.
➢ Contract & Tender Negotiations.
➢ Proven ability to identify, present and close business deals at senior/board level.  ➢ Experience of account managing and developing high level accounts. ➢ Motor Industry & Engineering Expertise

➢ Branch Operations and Management.

Organisation: All Parts Zone – Volkspares Limited, London. Duration of Tenure: Jan 2011 –Till Date

Designation – Area Sales Manager
Job Profile:
➢ Role involves in selling to the motor trade, to ensure distributors, retailers & garage owners achieve their sales targets. ➢ Responsible to develop new business through proactive sales, as well as maximise opportunities within the existing client base. ➢ Customer base includes sales to the regional dealer networks and service centres, other independent parts sales organisations as well as the regional servicing of national accounts in the fast fit industry. ➢ Develop and maintain a Retailer & garage owner network focused on maximising opportunities improving sales. ➢ Plan and manage personal business territory according to an agreed market development strategy whilst maintaining and developing existing and new customers through appropriate propositions and ethical sales methods, and relevant internal liaison, to optimise quality of service, business growth, and customer satisfaction.  ➢ Facilitate and ensure achievement of Retailer standards. Ensure Retailer network compliance with the company's policies and procedures. ➢ Provide Retailers with effective advice and counseling on the efficiency and effectiveness of their after sales operations, giving sound operational advice on future development. ➢ Ensure Retailers understanding and adherence to company policies, procedures, processes and systems. ➢ Monitor appropriate use of all after sales promotional and merchandising material. ➢...
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