Customer Service Review

Topics: Rooms, Bedroom, Room Pages: 12 (4414 words) Published: December 2, 2012
Positive Comments
1. “In december of 08 i travel to jamaica to assist with the funeral arrangement on my 90 year old grand mother .I had toughts of staying with family or friends but because of a previous experience I decided to stay at the sun flower resorts .first and foremost the location is so ideal, its in close proximity to kingston and to montego bay ,its next door to two famous beaches and its a great location for people who want to relax and enjoy jamaica"s beauty and tranqulity .The other aspect of the property is the friendlyness of the people ,from the landscaper to the receptionist,their personality was what make my stay so enjoyable .Yanique and Vana present a great atmosphere and i was greatful to have met them and i have no reservation in recomending my friends to stay there when they choose to make jamaica their next vacation spot .hats off the the fine people of this great place..”

The Sunflower Beach Resort is a great location for travellers that want to relax as it is right next door to two famous beaches. It provides a great opportunity for traveller’s to experience the beauty of the island and the warmth of the locals.

2. “I recently stayed at this Resort and I enjoyed my vacation. The staff are very warm and friendly and the food is great! The price is very reasonable too. I got an a/c room with cable tv. Arrangements were made for me for Airport transfer and I commend the service, I had absolutely no problems. I will definately visit this Resort again.

Ps: Cottages are recently refurbished! Very Nice...”

This resort consists of extremely customer friendly staff members who will be sure to make any stay a memorable one. Sunflower Beach Resort offers great food as well as accommodation at very affordable prices. Staff members if asked will be more than willing to make efficient transportation arrangements for guests.

Negative Comments
3. “This place is hands down the worst place I've ever seen. Don't let the photos fool you cause you wont be staying anywhere that looks like that. My room was handed to me unclean, with dirty sheets, filled with stains and dead bugs. Let's not talk about the closet for a bathroom, and bugs for days. How can anyone allow people to sleep in those conditions. I was scheduled to stay there for 7 days but I was out of there after the first night. And to top it off they didn't refuse me my refund. They were even willing to send me to their so called executive hotel in Ocho Rios. I passed on that cause one bad experience from these people is enough for one week.”

The resort may need to train the members of their housekeeping staff or maybe even change them in order to avoid guests complaining about dirty and unsanitary linens and room conditions. Since bugs were a problem to this guest, maybe it would be helpful if room doors and windows were screened. This would allow guests the freedom to enjoy fresh air without the bother of bugs and insects.

4. “Sad to see that Sunflower Villas hasnt imrpoved since I visited which was more than 10 years ago. The problem I have with this place is that they advertise very beautiful but when you get there, its a huge disapointment (pool, beach, rooms) First night we got there , they put us up in a room across the main road because there was nothing available for us. Was more like a Norman Bates motel... Never felt so unsafe to venture out of a resort. 

Ceilings leeked back then too and we had mold on our bed sheets....We got a floor of a villa we door.  .They had one pool , germans were very clear on telling us we werent welcome. 2 star villa, thats what you get...never mind what they adverstise..”

In order for the resort to avoid false advertising and continuously disappointing guests the best thing they could do is to spend a little money to actually make the place as attractive as they advertise it to be. In doing this they could honestly advertise the place as it is and...
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