It is indeed a great pleasure of pride to be able to present this project of Customer service at Indian bank.
The completion of the project work is a step ahead in a life of students who want to show their creativity in their education career.
I wish to thank to my project guide Mr. Ramnathan Iyer for his constant encouragement in completing the project successfully, and also for his voluble guidance and expert advice and practical knowledge which contributed to the success of this project work.
|Serial No |Topic |Page Number | |Chapter 1 |Introduction | | | |a) Overview of the banking industry and Historical Perspective |3-5 | | |b) Need for present study |6 | | |c) Theoretical Perspective |7 | |Chapter 2 |Research Methodology | | | |a) Research Problem |9 | | |b) Research Objectives |9 | | |c) Hypotheses |9-10 | | |d) Dependent and Independent Variables Used |11 | | |e) Research Design |12 | | |f) Primary and Secondary Data Sources |13 | |Chapter 3 |All you want to know about Indian Bank | | | |a) A glorious beginning and Achievements |15-17 | | |b) Deposit Schemes to Suit Customers |18-21 | | |c) Cash Management Services |22 | | |d) Interest Rates on Deposits and Loans |23 | | |e) Marketing Strategies Undertaken |24-25 | | |f) ATM services |26 | | |g) Attending Customer Complaints |27 |
|Chapter 4 |Findings, Data Analysis and Interpretation | | | |a) Age wise distribution |29 | | |b) Occupation wise distribution...