Customer Service and Key Result Areas

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Sidharth Dwivedi
458/1,
GROUND FLOOR,
VAISHALI,
GZD. 201010

Mobile : 9899009554
E-mail : DWIVEDI.SIDHARTH@GMAIL.COM CAREER STATEMENT
RESOURCEFUL LEADER ADEPT AT CREATING INTEGRATED STRATEGIES TO DEVELOP NEW/EXISTING CUSTOMER SALES, BRAND/PRODUCT EVOLUTION AND MEDIA ENDORSEMENT. STRONG AND PERSUASIVE INTERPERSONAL SKILLS. PROVEN ACADEMIC RECORD OF DEVELOPING PROCEDURES, SERVICE STANDARDS AND OPERATIONAL POLICIES, PLANNING & IMPLEMENTING EFFECTIVE CONTROL MEASURES. PROACTIVE AND SMART PLANNER WITH EXPERTISE IN STRATEGIC PLANNING, DATA ANALYTICS, BUSINESS ANALYSIS, PRODUCT MANAGEMENT, SOFTWARE MARKETING AND BUDGET PLANNING. AREAS OF EXPERTISE

Competent and versatile Sales and Business development Professional with 5+ years of enriched experience and rich exposure in I.T. & Software Service Industry in the entire gamut of planning & implementing integrated sales solutions in conjunction with excellent understanding of business dynamics & updated market knowledge combined with creative strategies. •Instrumental in F&A accounts payable team with active monitoring and entrusted with weekly and monthly reporting and analysis of assigned segments of various related reports. •Ensured successful ramp up of business assignments; while working with clients & ensuring effective service deliverables and targeted branches on verge of closing to path of growth and now generating profits. •Efficient team leader with proficiency in developing & streamlining systems with proven ability to enhance operational/ administrative effectiveness and meet operational goals within the cost, time & quality parameters. •Comfortable interacting with multiple levels of organization, management and staff from different locations. •Developing and implementing procedures, control systems for maintaining quality standards. •Computer efficiency (MS Office), Excel, PowerPoint and good understanding of bidding at portals. •Have experience handling both domestic and international customers at the same time. ERP sales, Online reputation management along with understanding of web development in wordpress, zoomla, PHP, .net, to name a few. Bulk SMS, E-mail marketing, Domain name registration, web hosting and Brand Awareness. WORK EXPERIENCE

Future Dimensions Consultants Pvt. Ltd
Manager - Business Development (Corporate Accounts)

Since March’2010 – till date
KEY RESULT AREAS: INCREASING BRAND AWARENESS, BRINGING IN NEW CUSTOMERS, AND COORDINATING PUBLIC RELATIONS EFFORTS. OTHER DUTIES OUTLINED IN MY JOB DESCRIPTION INCLUDE BUDGETING, CUSTOMER SERVICE, DATA ANALYSIS, COMPETITION ANALYSIS ETC. REACHING OUT TO NEW CUSTOMERS AND DEVELOPING NEW PLANS AND STRATEGIES TO HELP EACH DEPARTMENT RUN MORE EFFECTIVELY. INTERACTION WITH INTERNATIONAL CLIENTS ON CHAT, SKYPE OR PHONE ON REGULAR BASIS. MAKING DETAILED EXCEL REPORTS FOR CLIENT’S REVIEW, DESIGNING PROPER PROPOSALS AND BID FORMATS FOR NEW PROJECTS. CONDUCTING RESEARCH ON THE SPECIFIC ROLES OF EACH DEPARTMENT, PRODUCT DEVELOPMENT, AND PRODUCT DISTRIBUTION. I TYPICALLY WORK WITH THE MARKETING AND SALES DEPARTMENTS TO ANALYZE WHICH STRATEGIES ARE THE MOST EFFECTIVE, WHICH STRATEGIES NEED TO BE IMPROVED, AND WHAT NEW STRATEGIES CAN BE IMPLEMENTED TO HELP THE BUSINESS RUN SMOOTHLY. •STRATEGIC PLANNING: FORMULATING BUSINESS STRATEGIES AND STRATEGIC UTILIZATION AND DEPLOYMENT OF AVAILABLE RESOURCES TO ACHIEVE ORGANIZATIONAL BUSINESS OBJECTIVES. ESTABLISHING CORPORATE GOALS, SHORT TERM AND LONG TERM BUDGETS AND DEVELOPING BUSINESS PLANS FOR THE ACHIEVEMENT OF THESE GOALS. •SALES & MARKETING: CONCEPTUALIZING & IMPLEMENTING STRATEGIES AS A PART OF BRAND BUILDING AND MARKET DEVELOPMENT EFFORT. DEVISING & EFFECTUATING COMPETITIVE SELLING PROGRAMS/STRATEGIES TO IMPROVE THE PRODUCT AWARENESS AND ENHANCE BUSINESS GROWTH. •KEY ACCOUNT MANAGEMENT/BUSINESS DEVELOPMENT: IDENTIFYING PROSPECTIVE CLIENTS,...
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