Customer Service

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Contents Page Introduction..................................................................................................................2

Brief Summary..............................................................................................................3 • Service and Technology
• Service Quality
• Service Middleman
• Service Management
• Service Design & Blueprint
• Service Development
Issues
• New service development.....................................................................................4 • Security and Safety issues....................................................................................5 • Service Innovation.................................................................................................6 Personal Evaluation.....................................................................................................7 Conclusion....................................................................................................................8 Reference.....................................................................................................................9 Appendices.................................................................................................................10

1.Introduction:
This assignment is done with an extract on "strategic alliance to offer integrated products and services". This article describes Hitech Services, Fujitsu and NetApp forge a strategy to expend cloud offering in Malaysia. They announced a strategic alliance, for Malaysia Company that provides integrated automatic warehouse management solutions. Fujitsu is a leading provider of IT-based business solutions for the global marketplace. And combines worldwide corps of systems and services experts with highly reliable computing and communications products and advanced microelectronics to deliver added value to customers. HeiTech Managed Services Sdn Bhd (HMS), a wholly-owned subsidiary of HeiTech Padu Berhad, aspires to become a premier global ICT Infrastructure solutions provider by providing world-class managed services.

2. Brief summary:
Service and Technology
Provides integrated and automated storage and data management solutions to Malaysian companies. Leveraging expertise, the companies will offer integrated products and services specifically in the areas of virtualization, storage and data management, and storage services and solutions. Service quality

NetApp helps enterprises and customers accelerate and simplify their transition to private, public, and hybrid cloud models. Service middleman
Under this partnership, Fujitsu is appointed as NetApp’s go-to-market systems integrator for delivering tightly integrated, solutions and services to help customers to access the cloud more quickly and easily. Service management

As NetApp’s Cloud Service Provider, HMS will offer managed and distributed technology-based services and solutions to its existing and potential customers across the network from the HMS Data Center. Service design & blueprint

They address the current challenges faced by multinationals in IT infrastructure deployments and accessing data and applications, in their expansion plans to multiple locations across the region. Service development

This partnership enhances HMS’ competency in providing cloud services opportunity in the area of Business Continuity Management, Disaster Recovery and Data Protection Services. It helps in developing differentiated, enterprise-class cloud based solutions that incorporates NetApp storage technology.

Issues:
(1) New service development
The first issue is how to make more and more services for the company to be able to provide to its customers. Because this technology is just used in part of the local enterprise, they face the challenge of multinational companies in infrastructure and application...
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