Customer Satisfaction Towards E-Loan PTPTN System

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DECLARATION OF ORIGINAL WORK

DIPLOMA IN BUSINESS INFORMATION TECHNOLGY
FACULTY OF COMPUTER SCIENCE AND INFORMATION TECHNOLOGY
KOLEJ POLY TECH MARA
KUALA LUMPUR

“DECLARATION OF ORIGINAL WORK”

We hereby declare that the work in this thesis is our own EXPECT for quotations and summaries which have been duly acknowledged.

Date: ……………………………. -------------------------------------------- FAUZI BIN PAJIR AHMMAD COV080712761

Date: ……………………………. --------------------------------------------
MASHAFANI BIN ABDUL AZIZ COV080712472 LETTER OF SUBMISSION

Date of submission

En.Sulaiman Hj.Baputey
Final Project Coordinator(COS 331)
Diploma In Business Information Technology
Faculty Of Computer Science And Information Technology
Kolej Poly-Tech MARA
Jalan 6/91 ,Taman Shamelin Perkasa
Cheras Kuala Lumpur 56100

Dear Sir,
SUBMISSION OF FINAL PROJECT PAPER
Attached is the project paper titled “CUSTOMER SATISFACTION TOWORDS PTPTN E-LOAN SYSTEM” to fulfill the requirement as needed by the Faculty Of Sciences And Information Technology Kolej Poly-Tech MARA Kuala Lumpur

Thank you very much.
Yours Sincerely

___________________
FAUZI BIN PAJIR AHMMAD(COV080712761)

____________________
MASHAFANI BIN ABDUL AZIZ (COV080712472)
LETTER OF SUBMISSION

Date of submission

Madam Zila Bt Zainal Abidin
Final Project Supervisor(COS 331)
Diploma In Business Information Technology
Faculty Of Computer Science And Information Technology
Kolej Poly-Tech MARA
Jalan 6/91 ,Taman Shamelin Perkasa
Cheras Kuala Lumpur 56100

Dear Madam,
SUBMISSION OF FINAL PROJECT PAPER
Attached is the project paper titled “CUSTOMER SATISFACTION TOWORDS PTPTN E-LOAN SYSTEM” to fulfill the requirement as needed by the Faculty Of Sciences And Information Technology Kolej Poly-Tech MARA Kuala Lumpur

Thank you very much.
Yours Sincerely

___________________
FAUZI BIN PAJIR AHMMAD(COV080712761)

____________________
MASHAFANI BIN ABDUL AZIZ (COV080712472)
ACKNOWLEDGEMENT
Bismillahirahmanirahim
‘In the Name Of Allah ,The most gracious, The most Merciful Alhamdulillah,finaly we have managed to finish our final project for the subject COS 331 by successfully completing our research on the impact of the impact implementation of E-loan which titled “Customer satisfaction towards PTPTN E-loan system”

First of all ,we would like to thank ALMIGHTY ALLAH, the most beneficent and the most merciful for giving us the strength and capability enabling us to complete this final project on online education loan system. We also would like to thanks our beloved supervisor Madam Zila bt Zainal Abidin for her guidance and advices throughout the completion of our research. Her patience and passion of helping us is unquestionable and we were glad that we were glad that we have her as our supervisor for our final project because her comment and support have made our project a big success.

Next ,we would like to thanks our family especially both our parents for their support and encouragement for us to finish this project. They have helped to motivate us by giving us our own time and financial support for the project as well.

Furthermore,We would like to thanks our dearest friends who have helped by contributing thought this project with vital information and helping us in any ways in order to complete this project especially our special friends .

Last but no least,We would like to thanks our project coordinator,En Sulaiman bin Haji Baputey for his instructions and considerations about our project and for giving us the guidelines in completing our final project

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