Customer Satisfaction Level of Co-Operative Banks

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FIRST DEGREE PROGRAMME IN COMMERCE
SECOND SEMESTER EXAMINATION – (MODEL QUESTION PAPER)
Foundation Course II: CO 1221 – INFORMATICS FOR BUSINESS
STUDIES
(2010 Admissions onwards)
Time: Three Hours Max. Weightage:
30
SECTION - A
This section consists of four bunches of four questions each. Each bunch carries a weightage of 1. Answer all questions.
I. Choose the most appropriate answer from the following.:
1. Unsolicited sending of bulk e-mail is referred to as:
(a) Stalking
(b) Spam
(c) Phishing
(d) Cyber fraud
2.INFLIBNET is an Autonomous IUC of:
(a) University of Kerala
(b) CSIR
(c) UGC
(d) Gujarat University
3.Internet, Cell Phones or other devices are used to send or post text or images intended to hurt or embarrass another person is called :
(a) Cyber terrorism
(b) Spam
(c) Phishing
(d) Cyber-bullying
4.Daisy wheel printer is a :
(a) Non-impact printer
(b) Thermal printer
(c) Impact- printer
(d) Page printer
II 5. To request information from the server, the browser uses a special addressing system called:
(a) TCP
(b) HTTP
(c) URL
(d) XML
6.The programming language used in WAP, Primarily in GSM phones is: (a) HTML
(b) WML
(c) WAN
(d) WINS
7. A worldwide part line protocol that allows one to converse with others in real time is: (a) IRSG
(b) IP
(c) IRC
(d) ISP
8. SPSS output screen consists of
(a) One Panel
(b) Two panels
(c) Three panels
(d) Four panels
III. Fill in the blanks choosing suitable words from those given in brackets. 9. When it is running, SPSS creates ___________ output files [ (a) three (b) two (c) four (d) one]
10. _____________is the Standardised Protocol for credit card payments [ (a)SET (b) TCP/IP (c) FTP (d) ISP]
11. Computers which offer information to be read are called___________ [ (a)Servers (b) Clients (c) Workstations (d) Mainframe]
12.Domain name extension of servers that provide defense information is _________ [ (a) .Org (b) .Com (c) .mil (d) .gov ]
IV. Match the Following:
A B
13. EBay (a) Protocol
14. Alta vista (b) E-Governance
15. Gopher (c) E-Business
16.Critical Flow Model (d) Search Engine
(e) Social Network Service
(f) Wireless Technology (4x1 = 4 wt.)
SECTION – B
Answer any eight questions in one or two sentences each.
Each question carries a weightage of 1.
17. What is Knowledge Management ?
18. What do you understand by E-Governance ?
19. What is Artificial Intelligence?
20. What is e-waste ?
21. What is software piracy?
22. What is the role of Firewall?
23. What is an OS?
24. What is NICNET ?
25. List the different types of e-cash ?
26. What is Bio Informatics?
27. What is cyber addiction?
28. List four software packages which are familiar to you.
(8x1 = 8wt.)
SECTION – C
Answer any five questions in not exceeding one paragraph each. Each question carries a weightage of 2.
29. Briefly discuss the working of Electronic Clearing System. 30. Explain the application of IT in Education.
31. Write down the functions of INFLIBNET.
32. Explain the characteristics and Benefits of Smart Card.. 33. Explain the Characteristics of Bio computing .
34. Explain the security requirements for e-payments.
35. Discuss the potential for mobile commerce in India
36. Describe how one can protect oneself against cookies.
(5x2 = 10wt.)
SECTION – D
Answer any two questions in not exceeding four pages each.
Each question carries a weightage of 4.
37. Discuss in detail the application of E-Governance at national level and state level. 38. Explain various negative impacts of IT in the Society. Also mention the measures to rectify
it.
39. Briefly explain various operating systems you are familiar with. (2x4 = 8wt)
FIRST DEGREE PROGRAMME IN COMMERCE
SECOND SEMESTER EXAMINATION – (MODEL QUESTION PAPER)
Core course III: CO 1241- BUSINESS COMMUNICATION AND
MANAGEMENT INFORMATION SYSTEM
(2010 Admissions onwards)
Time: Three Hours
Max:Weightage:30
SECTION- A
This section consists of four bunches of four questions...
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