Customer Satisfaction in Banking Industry

Topics: Bank, Online banking, Cheque Pages: 5 (749 words) Published: July 16, 2010
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Resources » Articles/Knowledge Sharing » General »
A Model Questionnaire On Customer Satisfaction in Banking Service Posted Date: 20 May 2010    | Resource Type: Articles/Knowledge Sharing    | Category: General| Author: k. senthamilarasu| Member Level: Silver    | | Rating: | Points: 10 (Rs 5)| |

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This is model questionnaire on customer satisfaction in banking service. | |

A survey On Customer Satisfaction In Banking Services

1. Name :

2. Address :

3. Occupation :

4. Annual Income :

5. Name of your Bank:

6. Do you think that your bank caters all your banking needs? (a) Yes (b) No

7. For the past how many years you have account with this bank?

8. What kind of account do you maintain in this bank?
(a)Current (b)Savings (c)Loan a/c (d)Demat (e)Credit card

9. Which of the following facilities is given more importance in your bank (a)Loan facilities (b)O/D facilities (c)ATM facilities

10. Does your bank conduct any recreation facilities for the customers (a) Yes (b) No

11. Does your bank have listed its share in stock exchange
(a) Yes (b) No (c)Not Aware

12. Does your bank have core banking facility for the customers (a) Yes (b) No

13. Do they charge unnecessarily for not maintain minimum balance in your account
(a) Yes (b) No

14. Does your bank offers competitive service charges
(a) Yes (b) No

15. Do you think your bank offers competitive interest rate
(a) Yes (b) No

16. Do you use the service of alternative bank
(a) Yes (b) No

17. What do you feel about overall service quality of your
bank.
(a)Excellent (b)very good (c)good (d)average (e)poor

18. Would you recommend this bank to your friends,relatives, associates
(a) Yes (b) No

19. When do you think of your bank what comes first in your mind (a)Personalised service (b)Wide branch network (c)Customer
service (d)computerised banking (e)Core banking

20. Your over all opinion about this survey
(a)Satisfactory (b)Will yield result (c)looking forward for result

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