Customer Relationship Management Helps Chase Card Services Manage Customer Calls

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INTERNATIONAL STANDARD

SAI
SA8000®: 2008

SOCIAL ACCOUNTABILITY 8000

SA8000® is a registered trademark of Social Accountability International

Page 2 of 10
SA8000:2008

ABOUT THE STANDARD
This is the third issue of SA8000, an auditable standard for a third-party verification system, setting out the voluntary requirements to be met by employers in the workplace, including workers’ rights, workplace conditions, and management systems. The normative elements of this standard are based on national law, international human rights norms and the conventions of the ILO. The SA8000 standard can be used along with the SA8000 Guidance Document to assess the compliance of a workplace with these standards.

The SA8000 Guidance Document helps to explain SA8000 and how to implement its requirements; provides examples of methods for verifying compliance; and serves as a handbook for auditors and for companies seeking certification of compliance with SA8000. The Guidance Document can be obtained from SAI upon request for a small fee.

SA8000 is revised periodically as conditions change, and to incorporate corrections and improvements received from interested parties. Many interested parties have contributed to this version. It is hoped that both the standard and its Guidance Document will continue to improve, with the help of a wide variety of people and organisations. SAI welcomes your suggestions as well. To comment on SA8000, the associated SA8000 Guidance Document, or the framework for certification, please send written remarks to SAI at the address indicated below. SAI

Social Accountability International

© SAI 2008
The SA8000 standard may be reproduced only if prior written permission from SAI is obtained.

SAI
th
15 West 44 Street
6th Floor
New York, NY 10036
USA
+1-212-684-1414
+1-212-684-1515 (facsimile)
e-mail: info@sa-intl.org

Page 3 of 10
SA8000: 2008

CONTENTS

Page

I. PURPOSE AND SCOPE ......................................................................... 4 II. NORMATIVE ELEMENTS AND THEIR INTERPRETATION ............................ 4 III. DEFINITIONS ...................................................................................... 4 1. Definition of company ............................................................ 4 2. Definition of personnel ........................................................... 4 3. Definition of worker ................................................................ 4 4. Definition of supplier/subcontractor........................................ 4 5. Definition of sub-supplier ....................................................... 5 6. Definition of corrective and preventive action......................... 5 7. Definition of interested party .................................................. 5 8. Definition of child ................................................................... 5 9. Definition of young worker ..................................................... 5 10. Definition of child labour ....................................................... 5 11. Definition of forced and compulsory labour .......................... 5 12. Definition of human trafficking .............................................. 5 13. Definition of remediation of children ..................................... 5 14. Definition of home worker..................................................... 5 15. Definition of SA8000 worker representative.......................... 5 16. Definition of management representative ............................. 5 17. Definition of worker organisation .......................................... 5 18. Definition of collective bargaining ......................................... 5

IV. SOCIAL ACCOUNTABILITY REQUIREMENTS..................................... 5 1. Child Labour .......................................................................... 5 2. Forced and Compulsory Labour............................................. 6 3. Health...
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