TO CUSTOMER RELATIONSHIP
(Customer Relationship Management) or CMR is an integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. CRM embraces all aspects of dealing with prospects and customers, including the call center, sales force, marketing, technical support and field service. The primary goal of CRM is to improve long-term growth and profitability through a better understanding of customer behavior. CRM aims to provide more effective feedback and improved integration to better gauge the return on investment (ROI) in these areas.
C R M (customer relationship management) is a strategy used to learn more about customers' needs and behaviors in order to develop stronger relationships with them. Good customer relationships are at the heart of business success. There are many technological components to CRM, but thinking about CRM in primarily technological terms is a mistake. The more useful way to think about CRM is as a strategic process that will help you better understand your customers’ needs and how you can meet those needs and enhance your bottom line at the same time. This strategy depends on bringing together lots of pieces of information about customers and market trends so you can sell and market your products and services more effectively.
Customer Relationship Management (CRM) is a business strategy to select and manage most valuable customer relations. Customers are the most valuable resource and heart of the business. The process of using and developing strategies based on customer information is called Customer Relationship Management. The ability to access the customers can determine how well you understand and use this resource in the business goals and strategies. Business strategy is the proper application of the information which use the resources in the most efficient and economical manner. It... [continues]
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(2010, 09). Customer Relationship Management. StudyMode.com. Retrieved 09, 2010, from http://www.studymode.com/essays/Customer-Relationship-Management-407647.html
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"Customer Relationship Management." StudyMode.com. 09, 2010. Accessed 09, 2010. http://www.studymode.com/essays/Customer-Relationship-Management-407647.html.