Customer Relationship

Topics: Customer service, Marketing, Customer relationship management Pages: 3 (464 words) Published: December 28, 2012
AL MUNIR HOTEL AND SPA GROUP

1- Customer relationship management :
 Is a widely implemented model for managing a company’s interactions with customers, clients, and sales prospects.

It involves using technology to organize, automate, and synchronize business processes principally sales activities, but also those for marketing, customer service, and technical support.

 The overall goals are to find, attract, and win new clients, service and retain those the company already has, entice former clients to return, and reduce the costs of marketing and client service.

2- BENEFITS OF CUSTOMER RELATIONSHIP
A Customer Relationship Management system may be chosen because it is thought to provide the following advantages: * Quality and efficiency
* Decrease in overall costs
* Increase profitability

3- HOW TO BUILD A BETTER BUSINESS RELATIONSHIP

Make A Routine: Devise a system to ensure that not too much time passes before you connect with your customers. And with the proliferation of social media tools these days such as Face book, LinkedIn and Twitter, it's never been easier to keep in touch. 

Set Goals: You should know what you are eager to accomplish from a particular company. Do you desire to meet up your forthcoming clients, suppliers, potential associates or job applicants? Setting goals will definitely assist you to evaluate whether that company is right for you or not.

Be Prepared: In any circumstances, where you are going to meet new clients, meet them with an open mind and a welcoming approach. Also bring your business cards and be prepared to explain what your business does in trouble-free language. Always meet everybody with a smile along with proper eye contact and a handshake.

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10 Strategies to Building a Strong Customer Relationship for AL MUNIR HOTEL

1- Make every customer interaction count
Your first strategy to building a strong customer...
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