Factors influencing the Customer Preference towards E-Banking Services in Cuddalore District
* Assistant professor of commerce, DDE, Annamalai university, Chidambaram
** Assistant professor of commerce, DDE, Annamalai university, Chidambaram
Abstract The present study investigates the level of awareness among the customers on the use of e-banking and their expectations from e-banking. From the findings of the study, it is inferred that the customers are satisfied with the quality of e-banking services. But they face technical as well as administrative and procedural problems. Further to promote e-banking services, it is of importance that the banks must ensure quality in customer service. Quality in work and satisfaction of the customers are the two key words, which must be given sternest attention to promote a product. In India also, it has strongly impacted the strategic business considerations for banks. It must be noted, however, that while e-banking provides many benefits to customers and banks, it also aggravates traditional banking risks. Despite the low diffusion of technology in India, the momentum of e-banking has picked up recently, led by the foreign banks and the Indian private banks. It is evident from the present study that a majority of the customers are highly satisfied with the e-banking services. The customers prefer echannels with time and cost utility which provide efficient services. Moreover, banks are uncertain about the regulatory framework for conducting e-business and taxation issues for governing cyberspace present formidable problems. Any successful attempt at governing cyberspace will involve significant international cooperation. Although there are some drawbacks in e-banking like complaints regarding use of ATMs, high service charges and more working hours leading to frustration among the... [continues]
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