Cultural is defined as a shared design for living. It is based on the values and practices of society. People absorb culture through early process of socialization and the process carries over to the way in which they perceived themselves and the world. Some people agree that cultural diversity in the workplace develop our country skills and contributes to the growth. But how far these opinion accepted by the society as a whole. Many corporations have recognized that diversity contributes to the bottom line by making it easier to retain good employees, lowering costs by developing skill in-house and developing a reputation that helps attract new employees . Problem arises when a person begins to argue or believe that only his culture seems right, adopts the right values and represents the right and logical way to behave . Difficulties certainly arise when there is diversity within an organization. Most of us have limited information about other people’s worldview. Cultural diversity changes the workplace by providing new human resources’ and managerial challenges to employers. This often involved with employees who have different attitudes toward time, status and roles, relationship, responsibility, decision making and technology . To effectively manage diversity, managers and supervisors must be aware of the values, motivations, communication styles, attitudes and needs of their employees. I will discuss issues which relate to Cultural Diversity in the workplace as below: •
outsourcing and off-shoring,
corporate culture and
Cultural relativism, ethnocentrism and stereotyping.
This paper wills emphasis on how it affects the communication and business communication. Outsourcing involves transfer of the management or day to day implementation of an entire business function to an external service provider. The client organization and the supplier enter into a contractual agreement that defines the transferred services. Under the agreement the supplier acquires the means of production in the form of a transfer of people, assets and other resources from the client. In a nutshell outsourcing is hiring another company to do some of your work. For example, Royal Malaysian Customs (RMC) is in the process to introduce a new taxes system so called Goods and Services Tax (GST). In order to make known to public, RMC planned a campaign known as ‘Awareness Programmed on GST ‘. Due to our inexperience and short of manpower, RMC has to outsourcing this job and hired a Public Relation Consultant to do this task and RMC provide all the information to the consultant. Outsourcing will allows RMC to focus on other issues while having the awareness programme take care of by outside expert. The specialized company that handles the outsourced work is often updated with the details and has world-class capabilities. Outsourcing affects business communication in many ways. Meeting or Face to face meeting is one of the mode it affect business communication. The process of outsourcing involved meetings to clarify the client requirement and the supplier response. Both of the parties will communicate regularly until at certain stage where an agreement signed by the parties. The meeting might not only involve by one party but also a few outsourcers for the Client to decide on the right supplier. The client will invite a few suppliers for a business negotiation or make a presentation for a proposal. Communication plays an important role where the supplier needs to persuade their client to come to a decision. Outsourcing also extended the knowledge of the company through the new technology that a company couldn’t afford to buy on their own. But outsourcing could lead to communication problems where it eliminates direct communication between a company and its client. This will prevent a company from building solid relationships with their customers. For example RMC outsources their publicity campaign to the Public Relation Consultant will restrict...
Please join StudyMode to read the full document