CheckPoint; Evaluating Communication Strategies
You are working as a human service worker at a local United Way agency that serves several multicultural clients. In addition to the multicultural aspect, the agency also serves children, women, the elderly, and the homeless. Your manager has asked you to decide the best communication approach for each of these clients. Resources: pp. 195–210, 214–220, & 223–226 in Ch. 5 of Human Services in Contemporary America Answer the following questions in 200 to 300 words: What would you need to learn or know about each of your clients in order to communicate effectively with them? What strategies or techniques do you believe would be the best approach to take when communicating with each of these clients? How might you need to adapt your communication approach from one individual to the next?
When working as a human service worker at an agency, like the United Way, which serves the needs so several multicultural clients, one must be able to communicate with your client in order to be effective and helpful in assisting them. At the initial meeting of your client, it would be best to have them explain to you what services they are seeking as well as what they would like for your agency to do to assist them. This can best be accomplished by using a humanistic approach, allowing your client to focus on their current situation. This is not only, in my opinion, the best way to learn about their needs but also the best way to communicate with them effectively. You, as a human services worker, should become knowledgeable about several cultures, know the differences and similarities amongst the different cultures, as well as gain an understanding of the various values and morals found within these multicultural groups. Above all, as a human services worker, you must refrain from casing judgment or basing an opinion upon a...