Cultural factors affecting consumer buying behaviour: Cultural factors have a significant impact on customer behavior.Culture is the most basic cause of a person’s wants and behavior. Growing up, children learn basic values, perception and wants from the family and other important groups. Marketers are always trying to spot “cultural shifts” which might point to new products that might be wanted by customers or to increased demand.
Consumer purchases are influenced strongly by or there are four factors.
01. Cultural Factor 02. Social Factor 03. Personal Factor 04. Psychological Factor.
01. Cultural Factor :-
* Cultural factor divided into three sub factors (i) Culture (ii) Sub Culture (iii) Social Class * ** Culture:-
o *** The set of basic values perceptions, wants, and behaviours learned by a member of society from family and other important institutions. Culture is the most basic cause of a person's wants and behaviour. Every group or society has a culture, and cultural influences on buying behaviour may vary greatly from country to country. o Sub Culture :-
o *** A group of people with shared value systems based on common life experiences and situations. + Each culture contains smaller sub cultures a group of people with shared value system based on common life experiences and situations. Sub culture includes nationalities, religions, racial group and geographic regions. Many sub culture make up important market segments and marketers often design products. o Social Class:-
o *** Almost every society has some form of social structure, social classes are society's relatively permanent and ordered divisions whose members share similar values, interests and behaviour.
02. Social Factors :-
* A consumer's behaviour also is influenced by social factors, such as the (i) Groups (ii) Family (iii) Roles and status * ** Groups :-
o *** Two or more people who interact to accomplish individual or mutual goals. + A person's behavious is influenced by many small groups. Groups that have a direct influence and to which a person belongs are called membership groups. + Some are primary groups includes family, friends, neighbours and coworkers. Some are secondary groups, which are more formal and have less regular interaction. These includes organizations like religious groups, professional association and trade unions. o Family:-
o *** Family members can strongly influence buyer behaviour. The family is the most important consumer buying organization society and it has been researched extensively. Marketers are interested in the roles, and influence of the husband, wife and children on the purchase of different products and services. o Roles and Status :-
o *** A person belongs to many groups, family, clubs, organizations. + The person's position in each group can be defined in terms of both role and status. + For example. M & "X" plays the role of father, in his family he plays the role of husband, in his company, he plays the role of manager, etc. A Role consists of the activities people are expected to perform according to the persons around them.
03. Personal Factors :-
* It includes
* i) Age and life cycle stage (ii) Occupation (iii) Economic situation (iv) Life Style (v) Personality and self concept. * ** Age and Life cycle Stage:-
o *** People changes the goods and services they buy over their lifetimes. Tastes in food, clothes, furniture, and recreation are often age related. Buying is also shaped by the stage of the family life cycle. o Occupation :-
o *** A person's occupation affects the goods and services bought. Blue collar workers tend to buy more rugged work clothes, whereas white-collar workers buy more business suits. A Co. can even specialize in making products needed by a given occupational group. Thus, computer software companies will design different products for brand managers, accountants, engineers, lawyers, and doctors. o Economic situation :-
o *** A person's...
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