Cultural Critical Incident

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Cultural
 Critical
 Incident
 

Experiences
 of
 Foreigners
 in
 Germany
 
 
Jeanina
 Hass
 
 Janine
 Noack
 

Agenda
 
1.  2.  3.  4.  5.  6.  7.  8.  9. 

What
 is
 a
 critical
 incident?
  Stages
 of
 culture
 shock
  Cultural
 Iceberg
 
  Methodology
 of
 the
 project
  Structure
 of
 interview
  Interviewed
 people
 are
 from...
  Questionnaire
 results
  What
 about
 you?
 
  Advices
 to
 deal
 with
 the
 impact
 of
 culture
 shock
 
2
  Janine
 Noack
 &
 Jeanina
 Hass
 
 Communication
 and
 Interaction
 on
 the
 Job
 
 

10.  Summary
 

1.
 What
 is
 a
 critical
 incident?
 
Ê 
 A
 critical
 incident
 is
 a
 significant
 situation
 or
 event
 that
 is
 

mostly
 felt
 as
 a
 negative
 experience
 in
 a
 host
 culture.
  sum,
 the
 critical
 incidents
 will
 be
 a
 culture
 shock.
 
 

Ê  It
 is
 crucial
 for
 your
 culture
 shock
 experience,
 because
 in
  Ê  That’s
 why
 they
 significantly
 contribute
 to
 one’s
 

understanding
 of
 some
 cultural
 differences
 and
 the
 impact
  of
 culture
 on
 human
 behaviour
 and
 cognition.
  areas,
 e.g.
 punctuality,
 cleanliness
 or
 in
 our
 focus
  “HELPFULNESS”
 
3
 

Ê  Critical
 incidents
 can
 occur
 in
 various
 situations
 or
 cultural
 

http://www.hltmag.co.uk/jun09/sart09.htm
 

 

Janine
 Noack
 &
 Jeanina
 Hass
 
  Communication
 and
 Interaction
 on
 the
 Job
 
 

2.
 Stages
 of
 culture
 shock
 
In
 a
 nutshell:
 
  “The
 critical
  incidents
  were
 
  classified
  into
  categories
  according
 to
  the
 five
  stages
 of
  culture
  shock.”
 
4
  Janine
 Noack
 &
 Jeanina
 Hass
 
  Communication
 and
 Interaction
 on
 the
 Job
 
 

Appearance
 of
 Critical
  Incident
 

http://www.nhtvwiki.nl/wiki02/images/3/39/Culture_shock.jpg   http://www.questia.com/PM.qst?a=o&d=15095974
 

3.
 Cultural
 Iceberg
 
CULTURAL ““ICEBERG”” Helpfulness
 
SURFACE CULTURE
Art · Music Literature · Drama Dance · Games · Cooking
Primarily in awareness

FOLK CULTURE

Dress

FOLK CULTURE

Modesty · Beauty · Childrearing · Inheritance Cosmology · Authority · Courtship · Sin · Justice

DEEP CULTURE

Work · Leadership · Decision Making · Disease · Cleanliness Deportment · Problem Solving · Non-verbal Communication · Relationship to Nature · Time · Language · Social interaction · Emotion Roles related to age, sex, class, occupation · Kinship · friendship ·Individualism/Collectivism Primarily out of awareness

In
 a
 nutshell:
 
  The
 value
 of
  critical
  incidents
 lies
  in
 the
  combination
  of
 
  cultural,
  linguistic
 and
  personal
  elements.
 

Adapted from Gary Weaver, in R.M. Paige, ed. Cross-Cultural Orientation: New Conceptualizations and Applications (Rowman & Littlefield, 1986).

http://www.hltmag.co.uk/jun09/sart09.htm
 

5
 

Janine
 Noack
 &
 Jeanina
 Hass
 
  Communication
 and
 Interaction
 on
 the
 Job
 
 

4.
 Methodology
 of
 the
 project
 
How?
 
Ê  Creation
 of
 small
 questionnaire
  Ê  Interviewing
 people
 
•  •  • 

Whom?
 
Ê  Target
 group
 were
tracking img