Cu1530 Promote Communication in Health, Social Care or Children’s and Young People’s Settings

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People communicate for many different reasons. They can consist of portraying emotions, pain or opinions. Communication between colleagues is essential to the continuity of care for the service user, and the staffs are aware of the current needs of the service user. Communicating can resolve conflict, avoid cultural misunderstandings, solve problems & develop good relations with others.

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Communication is a fundamental relationship-building skill in the workplace. If people don't communicate well they limit their ability to connect on any meaningful level and, at the extreme, can create conflict. Positive communication skills like listening, open-ended questions, calm tone of voice and "I" statements help bring people together because they are behaviours that lead to creating relationships. Workplace relationships also become a lot stronger when people can clearly and effectively communicate what they need and allow others to do the same.

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The factors of promoting effective communication can be verbal, non verbal & the environment. The tone or pitch, language of your voice is a verbal factor. If you are talking to a child you may talk in simply terms, lower yourself to their level and speak slower to ensure good communications. Eye contact, facial & hand gestures & body language are all factors of non verbal communication. Facial and hand gestures, are subject to the situation. A smile and perhaps a hand on their shoulder is a polite & friendly way to communicate to a child. Whereby frowning and waving your arms as if you’re annoyed would be detrimental to the Childs feelings. communication. If you were communicating with a child & there was noise as this could distract them.

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Communication can be slightly different when using it with other people from different backgrounds. Communication can be interpreted in different ways by different people, this is because they may not speak English, if from a different country, or...
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