Cu1530 – Promote Communication in Health, Social Care or Children’s and Young People’s Settings

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CU1530 – Promote communication in health, social care or children’s and young people’s settings

1.1 Identify the different reasons people communicate -------------------------------------------------

Communication is a key element in every aspect of our lives and is a way of sharing information from one party to another. It is important that people communicate to help build relationships between parents, practitioners, health care professionals and any other person who may have contact with a particular child. By keeping open channels of communication we are able maintain relationships between all parties. Communication is a way of expressing our feelings, building trust and sharing ideas and thoughts. By taking this approach we are able to gain and share information that can be used to inform the way that we work. -------------------------------------------------

1.2 Explain how communication affects relationships in the work setting -------------------------------------------------

By having effective ways of communication the practitioner is able to work effectively with those children and their families and establish good relationships. By having open and good ways of communicating with each other it enables all parties to have a very good understanding of each child’s individual needs and it will help form part of their development plan. Body language and facial expressions are a form of communicating, and by having these good communication skills, practitioners are more likely to have strong relationships with the children and their parents. It is essential that practitioners maintain a professional relationship and communicate effectively as it will help to breakdown any tensions, help with transitions from one setting to another, settle the child into settings, have a good understanding of the child and working in partnership with the parents. -------------------------------------------------

2.2 Describe the factors to consider when promoting effective communication -------------------------------------------------

A practitioner would need to consider many factors when communicating with a variety of parents, children and professionals. For example, you would need to consider the environment if your setting is busy and the information you need to share is confidential and you may want to consider arranging a more appropriate time to talk. Some other factors to consider would be proximity, orientation and posture, for example, when dealing with a young child who you have not yet formed a strong relationship with, you would need to consider if you are too close to them so you do not come across as too intimidating and you would also need to use facial expressions to reassure them i.e. smiling and soft tones.

3.1 Explain how people from different backgrounds may use and/or interpret communication methods in different ways -------------------------------------------------

It is vital the practitioner considers the different ways they communicate bearing in mind the different background, cultures, linguistic knowledge and styles of their parents and children. If people do not have the same shared experiences they could interpret things in a different way. Some people’s preferred way of communicating may not be face to face as they may be uncomfortable with eye contact, in particular if they have something of a sensitive nature that they wish to discuss. They may find it better to communicate via written communication i.e. contact book, texts and email. Different family backgrounds can affect the way children and parents communicate i.e. if English is a second language they may struggle to understand. Also a child may come from a noisy home environment and will not be...
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