Ct- 183 – Principles of Providing Administrative Services

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CT- 183 – Principles of Providing Administrative Services Understand how to make receive telephone calls
1.1 Describe the different features of telephone systems and how to use them To using telephone is more easily to pass message to others when you need to, without going to their house or workplace. It is very good to be use in a business employment. For example: if you working in a Reception, then you will always need to pass message around to others staff. You cannot be available go around the building to tell them, because you will always need to be in the reception. Telephone would be the most easily way for you to pass the messages to them, or you can also use e-mail, if they not available to answer the telephone. You need to make sure you deliver the message as soon as possible to others, because it would be some important information or messages they has been waiting for all day. You will always need to make sure you take the correct messages, listen carefully when you on the phone to customers, or anyone that needs you to pass any messages. You need to make sure that the messages you pass to others are up to date, basically is when you taking message thought the telephone, make sure you put the time and all the details you need to know down. If these if privacy message, make sure there’s no one next to you when you on the phone. Telephone is a point to point communication system whose most basic function is to allow two people talking to each other whenever they are. It would be in a different city or country. There is the hold button; you can press it to put someone on hold. Then there is call waiting, caller id, call forwarding, speed dial, group connections. The group connections are mostly for businesses. You can leave voice message to other people.

1.2 Describe how to follow organisational procedures when making and receiving telephone calls To follow organisational procedures when making and receiving telephone calls...
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