Cross Cultural Issues in Tourism and Hospitality

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The importance for the Tourism and Hospitality industry to understand cultural differences.| THE 101 CROSS CULTURAL ISSUES IN TURISM AND HOSPITALITY

THE 101 CROSS CULTURAL ISSUES IN TURISM AND HOSPITALITY

Student Number:
Unit Title: Cross Cultural issues in Tourism and Hospitality Unit Number: THE101
Due Date:
Lecturer:

Student Number:
Unit Title: Cross Cultural issues in Tourism and Hospitality Unit Number: THE101
Due Date:
Lecturer:

In hospitality industry is very important to understand different types of cultures because it is a huge and worldwide industry where there are all kind of cultures, religions and we all have to understand every tradition each one of us have, maybe we do not agree with everything but respect and knowledge is a fundamental key for leading with each other and after all we don’t know when are we going to get involved in business with people with different point of view, after all that is what the hospitality and tourism industry means: business. Doing some research of cultural characteristics is very important to the tourism industry because this day’s tourism environment is increasing day by day. Technology advances had help a lot in terms of communication between people traveling and this generates exposure with different societies, interaction between different cultures is now something common. It is definitely obligatory to understand the influence of national cultures between their customers, as we deal with some foreign people daily. As each of us bring our own culture were ever we go, therefore we all have different points of view, and it comes a time when we have to get the ideas concealed in just one idea, for this we need to learn how to take advantage of the knowledge of each culture and make something worldwide understandable. In the Tourism and Hospitality industry culture plays a fundamental roll because it’s the main reason of why we travel, if there were no different cultures, then every place would be/look just the same, places around the world would not have anything of mayor attraction to offer to tourism, cultural heritage is essential.

Stating all of this, now we can start to make the comparisons between Japan and Mexico, starting with: a)the social behavior
Mexico:
The family in Mexico it’s a priority, all Mexicans focus first on their families then goes everything else, united and big families are really usual, since it provides a sense of stability and safety.

As most Mexican families are very traditional, the father plays the chief of the family, the money provider, decision maker and authority figure, the mom role is more like secondary and supportive to her husband, all this being extremely traditional, now a days it has changed a lot. This is a clear example of Hofstede cultural dimension called masculinity over femininity, were the men is always the one in charge of everything, the one that gives the last word, because in the ancient Mexico this was always a rule that cannot be broken, this has always been called “machismo” literally means 'masculinity’ which is the perfect one word explanation to masculinity over femininity. Mexicans respect a lot the hierarchical relationships, people respect authority and always the ones above you will have more power in the decision making and guidance, they should always be treated with respect, this makes very important to get to know who is the person in charge of the decision-making and problem-solving, everyone is really aware of who fits into each hierarchic place, doesn’t matter if its family, friends or business, and it would be very disrespectful to break some of this hierarchy chains. This is a clear example of a big power distance, also in the graph point Mexico having a lot of power distance and it is true. In Mexico everything is related to the power each one has. Today in Mexico everything has changed and now it is more of pursuing individual goals, this is why...
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