Crm at Westside
CRM programs at Westside
Each west side outlet blends products, ambience, customer service and facilities to create a stand out shopping experience. * The stores are spacious (10,000 to 20,000 square feet each), designed to look and feel international, and products are displayed attractively. * The Westside outlets in Mumbai and Hyderabad have an additional drawing card: Taj Cafés that serve delicious pastries, sandwiches and coffee.
Something new every week
Repeat customers or those who keep coming back to Westside — are a vital element in the success story of the Westside group. Simone Tata, chairperson, Trent, puts that down to giving customers something to come back for: "We have something new every week." Mr Himanshu Chakrawarti ,General Manager, Trent, adds that "ultimately it’s the products and their quality that makes customers return again and again."
Customer satisfaction comes foremost * Westside has complete confidence in the quality of their merchandise. However, should the customer have any grievances, they are duly addressed once brought to the attention of the customer service staff. Each outlet has a separate Customer Service help desk for the assistance of customers. * The policy followed at every store is to satisfy customers with range , quality and value of products
Return Policy * In case of unused merchandise, merchandise can be returned within 30 days of purchase along with receipt. Customers can either replace the concerned merchandise or get a complete refund on it * In case a customer has problems with the quality of certain merchandise, it can be replaced or a complete refund can be provided on provision of receipt of the concerned merchandise. If the customer is unable to provide a receipt, an exchange is provided , or a refund is given on the current or last known selling price
Clubwest by Westside
Clubwest is the membership program of west side. At Westside,always believes in providing customers
Each west side outlet blends products, ambience, customer service and facilities to create a stand out shopping experience. * The stores are spacious (10,000 to 20,000 square feet each), designed to look and feel international, and products are displayed attractively. * The Westside outlets in Mumbai and Hyderabad have an additional drawing card: Taj Cafés that serve delicious pastries, sandwiches and coffee.
Something new every week
Repeat customers or those who keep coming back to Westside — are a vital element in the success story of the Westside group. Simone Tata, chairperson, Trent, puts that down to giving customers something to come back for: "We have something new every week." Mr Himanshu Chakrawarti ,General Manager, Trent, adds that "ultimately it’s the products and their quality that makes customers return again and again."
Customer satisfaction comes foremost * Westside has complete confidence in the quality of their merchandise. However, should the customer have any grievances, they are duly addressed once brought to the attention of the customer service staff. Each outlet has a separate Customer Service help desk for the assistance of customers. * The policy followed at every store is to satisfy customers with range , quality and value of products
Return Policy * In case of unused merchandise, merchandise can be returned within 30 days of purchase along with receipt. Customers can either replace the concerned merchandise or get a complete refund on it * In case a customer has problems with the quality of certain merchandise, it can be replaced or a complete refund can be provided on provision of receipt of the concerned merchandise. If the customer is unable to provide a receipt, an exchange is provided , or a refund is given on the current or last known selling price
Clubwest by Westside
Clubwest is the membership program of west side. At Westside,always believes in providing customers