Communication problems often highlighted to be the issues at workplace. Criticism is one of the communication problems which are common at workplace. Criticism exists because everybody has something to say in their own opinion relating another person’s. What is criticism? Criticism is the judgements of the merits and faults of the actions or work of another individual. Criticism can mean merely to evaluate without necessarily finding fault. However, usually the word implies the expression of disapproval. Most of people might have experienced being criticized by colleagues, boss, and customers whom we have to deal with every single day at workplace. No one likes to receive criticism and most of us do not like to give it either. But in the workplace endeavors demand feedback and evaluation. Today’s workplace often involves team projects. Thus, as a team member, we will be called to judge the work of others and also others will judge us as well. The evaluations mainly in terms of how we doing on a project, what went well, what failed and how can we improve our efforts. Whereas a leader or supervisors, it is important to evaluate subordinates. This is because good employees always seek positive feedback from their supervisors. In addition, detailed observations about their work is need timely to reinforced what they do well and help them to overcome weak spots. However, making a feedback or receiving a criticism is not easy because it might lead to insults. Therefore, we find this topic of ‘How to Handle Criticism at Workplace’ very interesting to conduct a research on it. We have conducted a formal research on the said topic to find all the relevance information through web and book. Following part will be a discussion based on our findings.
Part II - What I discovered?
Types of Criticism
From our findings, there are five types of criticism, they are Constructive Criticism, Destructive Criticism, Misleading Criticism, Absence of Criticism and Requested Criticism. Constructive comments reinforce good behavior or motivate us to make positive changes. Constructive criticism sometimes called feedback or justified criticism. It is the criticism given to us to improve our performance. It does not usually just call out on something that is wrong or perceived to be wrong, it actually gives some idea of what to do in order to correct it. Justified criticisms are often spoken strongly, but fairly and with a reasonable tone. For example, Comedian Milton Berle was dining with his wife when a waiter put too much pepper on her salad. Mrs. Berle tasted it and offered a constructive criticism "Needs more salad."
Destructive Criticism is a negative criticism that is unjustified when it results from the wrong motive. Psychologist and author Henry C. Link says, "If you wish to make enemies, tell people simply, 'You are wrong'. This method works every time." If they cannot explain why you're wrong, their motive is likely destructive, not constructive. Destructive criticism is sometimes referring to as unjustified criticism or insults. Destructive criticism is any criticism which only serves to attack the character of a person or the quality of their work. It’s usually given with a hateful tone and is petty and unhelpful.
Next is Misleading Criticism which results from errors or lack of knowledge. For instance, Stanley Marcus, chairman emeritus of the Neiman Marcus stores, is concerned about misleading, inflated compliments. "We frequently hear something described as 'terrific' when it's merely OK; or 'fabulous' when it is just good. Unsophisticated audiences are likely to react to artistic performances in one of two ways. One is to sit on their hands and not applaud because they don't know what is good or bad. The other is to over-respond by reacting to a symphony in the same manner as a football crowd does to a forty-yard pass. Both reactions reflect a lack of knowledge...