MODULE NUMBER : U54028
Critically Evaluate Whether the requirement for Emotional Labour in Hospitality and Tourism is ethical.
Module Leader: Peter McGunnigle
Student Name: Mrignaini Chauhan
Student Number: 09078935
Submission Date: 08/12/11
Word Count: 2200 (excluding Appendices)
Critically evaluate that whether the requirement of Emotional Labour in hospitality and tourism work is ethical.
The endeavour of this essay is to critically evaluate whether the use of emotional labour within the hospitality and tourism industry is ethical or not. The discussion in this essay will be brought to light by firstly defining what ethics are and the various approaches surrounding it based on diverse perspectives. Subsequently, emotional labour would be identified along with arguments and clear examples from service operations which would be further exemplified to support the focal arguments. The essay will conclude with evaluation of key opinions disclosed in the essay to examine whether emotional labour in the hospitality and tourism work is moral.
Leopold, Harris and Watson(2005,p89) define ethics to be similar as ‘morals’. ‘The words ethics and morals have similar etymological roots – ethics has its origin in ancient Greek in the word ethikos meaning authority of custom and tradition, while ‘moral is derived from the Latin word mos, which also refers to power linked to tradition and custom. When it comes to business, Manna and Chakraborti(2010) justify that work ethics in today’s world does not just deal with ethical behaviour of an employee, but also ethical behaviour of an employer where, along with earning profits and expecting employees to work towards achieving company goals, the employer has the responsibility to include principles of care while dealing with the employee. Different cultures see ethics differently. Fisher and Lovell(2006) describe that different countries have dissimilar customary principles... [continues]
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