Critical Thinking Case Study: "Let It Pour: My First Assignment as Executive Assistant"

In surveying the current business climate as it pertains to Faith Community Hospital, it has come to the attention of senior staff that the efficient operation of this hospital is diminishing. This degradation in quality has been occurring over a period of years, and is at a juncture where action has to be taken to address and adjust to the situation present. The hospital is suffering in many areas, and these areas will be addressed as well, but at the forefront is the cohesiveness and commonality of goals and missions that is missing from the Faith community environment.
Through observation and investigation the situation will be lined out in the following manner: Findings (Strategic Overview)
• Organizational processes- there are entities that exist at the hospital, which do not align themselves with, the mission adopted by the hospital. The hospital will become a place that is no longer attractive to the community, which would be essentially abandoning its purpose and mission upon which it was originally established.
• Ethics issues-There are certain ethical situations appearing constantly in the hospital, many of the ethical decisions are being made on a basis that is unclear. The hospital draws its value lines at diverse junctures when it comes to applying ground rules for ethical decisions. With these rule not in place then the judgment is subject to the ethical values and assumptions of the history and discretion of the decision-maker.
• Communication systems-With a minimal amount of personnel aware of the mission of the hospital there remains to be an immense lack of cohesion among staff, in embracing and following the same set of values and directives set forth by the hospital. The uniform acceptance and application of the mission and value system put in place by the hospital will be an important factor in the improvement of the way the hospital will communicate. Embracing the same goals will assist in speaking apples to apples, avoiding conflict... [continues]

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