Critical Incident Analysis

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Student Number: 10258310
Unit 3- Re submission.
Task 3.
(A3)
BA (Hons) Social Work.
Stage 1.
Assessment due: Monday 22nd August 2011 4pm.

Critical incident analysis.
Throughout this assessment I will analyse a critical incident of an interaction between a worker and a service user or carer during my statutory observation experience. I will conclude my own assessment of the situation and demonstrate my understanding of the use of self, context in which social work takes place and the knowledge and methods of practice. I will not use any of the service users, carers or agencies names in this essay due to the data protection act 1998. I will also adhere to the GSCC codes of conduct that respect and relate to the service users confidentiality and safety. This include respecting confidential information and clearly explaining agency policies about confidentiality to service users and carers, being reliable and dependable, declaring issues that might create conflicts of interest and making sure that they do not influence your judgement or practice; and adhering to policies and procedures about accepting gifts and money from service users and carers. (GSCC, codes of practice for social care workers.) My statutory observation placement is at a clinic for substance misuse, mainly being heroin, crack cocaine and alcohol. During one of my days there I was given the opportunity to shadow one of the clinics general practitioners for the day. The general practitioners main role is to work alongside the service user in order to help the break the cycle of drug or alcohol dependency and also to live a healthier lifestyle and offer them a better standard of living. The general practitioner meets with the service users on a monthly basis in which gives him the opportunity to gain as much information about the service user as he can in order for him to work with them as effectively and efficiently as possible. The general practitioner greeted the service user in the service room, and he also asked the service user’s permission for me to be present in the room, which then he further explained me being a student social worker. The service user agreed to this. Before actually meeting the service user I had the chance to read through their notes with the doctor so I could get a better understanding of what the meeting would entail, Furthermore to gain a better understanding of the service user’s background and their main reasons for being there. I introduced myself to the service user as a student social worker. We all sat down and the GP went through the notes with the service user and asked them about any other incidents that may have occurred since the last meeting. Prior to the meeting with the service user the GP had revived the service users latest drug test results which were indicating that the service user still had very high traces of heroin in his system even though he was on a methadone script. Furthermore the drug test did not correspond with the amount of methadone that should have been visible in the service users system. Therefore the GP explained what the test results indicated and queried the service user of why the test results have come back with these conclusions. The service user then went on to explain that these indications are showing on the results because the service user has been selling his methadone prescriptions to feed his heroin addiction as he is unemployed and was not receiving the same feeling off the methadone that he would get when he would take heroin. The GP then called one of the clinics social workers as he could only advise the service user on the effects that it will have on their health, but could not help them with the mental and social strain that comes with drug addiction which a social worker could. A social worker then come in and spoke to the service user, to find out about his social background and other emotional issues that are present in the service user’s life that may influence...
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