Crisis Management Plan

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S & F INDUSTRIES

Emergency Response and Crisis Management Plan

(Threat, Crisis or Actual Emergency)
S & F Industries
15234 S. Ashland
Dowagiac Park, Ma 01215
335.770.4345
335.770.9013
10/4/2011

Emergency Response and Crisis Management Plan (THE PLAN) describes the actions to be taken by this agency to protect clients, visitors and staff members from threats created by natural and man-made hazards.

Table of Contents

1. Executive Abstract2
2. Introduction3
3. Potential Crises4
4. Designate a Crisis Management Team 4
5. Designate a Spokesperson5
6. Operations Center5
7. Key Audiences6
8. Media Awareness7
9. Methods of Evaluation 8
10. Recommendations8
11. Appendix9
12. Bibliography11

Executive Abstract

S & F Industries mission is to be a caring community resource for children, youth and families. This is an analytical review of S & F Industries crisis management plan (THE PLAN) techniques in a multi-service atmosphere. THE PLAN describes the actions to be taken by this agency to protect clients, visitors and staff members from threats created by natural and man-made hazards. It suggests that a lack of guidance and ample comprehension of joint operations hinders the organizations actions in handling crises and offers a model for ensuring clear, quick, accurate and specific communication. Through organizational, intercultural, and mass communication theory, THE PLAN examines the effect of poor cross-service crisis management plans on the communication response based on the recent incident February 4, 2010 Boston, MA. The purpose of this paper is to provide a theoretical basis for the organization in evaluating current crisis management techniques and initiating necessary practices in preparation for future crises. The recommendation of the Crisis Management Team is that the plan is reviewed and approved every 2 years, with agency drills conducted twice a year.

2. Introduction
a. Purpose and importance of the Crisis Management Plan
The Emergency Response and Crisis Management Plan (THE PLAN) is designed to provide planning and emergency response guidelines for S&F Agency Crisis Management Team (CMT), Emergency Response Personnel (ERP) and S&F community in the event that a serious threat, crisis, or emergency occurs on or near property owned or supervised by S&F, or affects members of the community in some fashion.

THE PLAN describes the actions to be taken by this agency to protect clients, visitors and staff members from threats created by natural and man-made hazards. In developing THE PLAN, coordinators anticipate possible threats and make all the initial decisions ahead of time, so that they can focus their time and attention on the most important actions required in the event of an emergency. THE PLAN outlines specific steps to follow in the event of a real crisis situation (incident management), and provides specific measures for recovery after the crisis has passed.

THE PLAN should also be designed to prevent, whenever possible, any incident that might cause loss to the agency, and to control incidents that cannot be prevented so that they cause a minimum of damage to the agency. For example, hurricanes and floods can usually be predicted, and although some damage usually cannot be avoided, advance planning allows time to take actions to minimize damage. Some emergencies, such as earthquakes and some man-made crises, provide little or no warning, and although the initial damage may not be avoidable, it may be possible to limit later losses by implementing an emergency plan as soon as the incident occurs.

THE PLAN cannot anticipate every possible type of crisis or emergency nor can any plan create a response for every situation. This plan is the best possible thought-out reference document with instructions for use in the event of a...
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