Roles and responsibilities
Management is responsible for setting the expectations of how members should behave in a given situation. They should be followers as well as leaders.
"Effective followers are distinguished from ineffective ones by their enthusiasm and commitment to the organization and to a person or purposean idea, a product other than themselves or their own interests. They master skills that are useful to their organizations, and they hold to performance standards that are higher than required. Effective followers may not get the glory, but they know their contributions to the organization are valuable. And as they make those contributions, they study leaders in preparation for their own leadership roles." (Bateman & Snell, 2004, Ch. 12 Pg. 22)
The most important asset in any organization is its members, and nothing affects the day to day lives of the members more than the culture in which they work. Per Eric Fraterman there are 8 traits of a healthy organizational culture:
1. Openness and humility from top to bottom of the organization
2. An environment of accountability and personal responsibility
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