Country Club Management
1. There are 3 levels of management, Strategic, Tactical and Operational. Strategic consists of a small group of executives who manage the overall organisation. They create the goals, overall strategy and operating policies for the organisation. Tactical is being responsible for making the decisions on the policies and plans of top managers. Operational managers are those who supervise and co-ordinate the activities of operating employees.
The main activities and processes of a manager: * Clarifying goals and objectives. * Planning, examining the past, present and future; indicating what needs to be achieved and then planning a course of action. * Organising, analysing the activities, decisions and relationships required. Selecting staff and creating an organisation structure. * Motivating and developing people. * Measuring and establishing targets and focusing on the needs of individuals.
Henri Fayol’s theory suggests that management roles can be defined as, planning, organising, commanding, co-ordinating and controlling.
Fayol’s Five Functions Of Management | Additional Information | Planning | Choosing an organisation’s purpose and determining the strategies and policies needed to achieve them. | Organising | Co-ordinate the activities and resources of the organisation efficiently | Controlling | Establishing performance standards, comparing performance against standard and taking corrective action | Co-ordinating | Harmonising the activities of individuals and groups with different ideas of what their own goals should be. | Commanding | Giving instructions to carry out tasks over which the manager has authority for decisions and responsibility for performance. |
Relation to the Joy of Chocolate case study: Leon Houmond roles of management | Activities | Planning | Leon was appointed as Head of Chocolate Department by Suzy Campbell, they would meet every Monday afternoon to discuss potential developments. |
The main activities and processes of a manager: * Clarifying goals and objectives. * Planning, examining the past, present and future; indicating what needs to be achieved and then planning a course of action. * Organising, analysing the activities, decisions and relationships required. Selecting staff and creating an organisation structure. * Motivating and developing people. * Measuring and establishing targets and focusing on the needs of individuals.
Henri Fayol’s theory suggests that management roles can be defined as, planning, organising, commanding, co-ordinating and controlling.
Fayol’s Five Functions Of Management | Additional Information | Planning | Choosing an organisation’s purpose and determining the strategies and policies needed to achieve them. | Organising | Co-ordinate the activities and resources of the organisation efficiently | Controlling | Establishing performance standards, comparing performance against standard and taking corrective action | Co-ordinating | Harmonising the activities of individuals and groups with different ideas of what their own goals should be. | Commanding | Giving instructions to carry out tasks over which the manager has authority for decisions and responsibility for performance. |
Relation to the Joy of Chocolate case study: Leon Houmond roles of management | Activities | Planning | Leon was appointed as Head of Chocolate Department by Suzy Campbell, they would meet every Monday afternoon to discuss potential developments. |