Counseling is a dynamic interaction between counselor and counselee where a counselor adopts certain attitude and uses knowledge and skill to introduce and sustain in the clients learning process of self-expression leading to self understanding, leading to action so that the client changes his behaviour and solves his problems. Counselling is a non-directive talking therapy, which creates a non-judgemental space in order for you to work through your difficulties in a safe therapeutic way. Counselling can empower you, giving you the strength to move towards a happier well-being.
Components of Counselling
Problems to be handled by the Counselor
The problems coming under employee counseling in a hospital setting are 1.Emotional problem
3. Personal Problem
5. Organizational Problem
Unpleasant emotions like fear, anger, and jealousy, which are harmful to the well-being and development of individual employee in hospital setting.
Common personal problems include, housing, transportation, admission of children in schools etc.
Behavioral and Organizational problems
Major organizational problems are lack of group cohesiveness, role conflict, feeling of inequality, role ambiguity, role over load, and lack of supervisory support, constraints of rules and regulations, job mismatch, inadequacy of role authority, absenteeism, job dissatisfaction, labour turnover and job stress.
The benefactors of the counseling practices in hospital setting are;
1. Service staffs
2. Supporting staffs,
3. Administrative staffs,
4. Technical employees
5. Casual employees
The place is the professional setting or an agency or a place at which the counselling practice is carrying on. It can be within the hospital premises or other auxiliary setting, which is accessible to employees and staffs for getting counselling practices,
Employee counselling is a process of adjustment of establishing a new emotional equilibrium for an employees feelings cannot be ignored or argued. They are situational factors, which needs to be accepted, understood or dealt with because modern management supervise the whole man, not just his work. The process of counseling involves few phases. It can be detailed as follows;
1. Establishment of rapport: The inter viewer should make all out efforts for establishing rapport – a relationship of confidence, trust and mutual appreciation which help the counselee to express himself without inhibitions and resistance. The atmosphere should convey an impression of friendliness and informality.
2. Help the interviewee, feel at ease and ready to talk: The interviewer should begin with topics, which are easy to talk about and thus warm up the interviewee. After getting on the main topic, the counseling officer should make the interviewee talk freely.
3. Understanding and responding: The interviewer should develop the skill, of attending and listening. The interviewer should not only listen but listen with the third year. He must go beyond the words of the interviewee to the hidden feelings, unexpressed ideas, and reactions. The counselor should stimulate them to come out. He must use unambiguous and diagnostic equations to understand more about the problem situation.
4. Personalizing: The counselor must not only help the client to interpret the problem but also help him to understand or internalize the problem. Here the client always externalizes the problem. During this process, counselor makes the counselee understand where he presently stands in respect of the goals to be reached.
5. Initiation: The unwritten contract should make in between counselor and counselee. It will lead to the self-understanding by the counselee. Here both have to think of planned change rather than a...