The electronic private automatic branch exchange (EPABX) is equipment that has made day-to-day working in the offices much simpler, especially in the area of communication.
The EPABX may be defined as a switching system that makes available both internal and external stitching functions of any organisation.
The selection of an EPBAX is a difficult task and requires deep knowledge of traffic pattern of the office. By using an EPABX both the internal and external needs of the organisation are fully served. With the advent of powerful microprocessors and advancements in the field of computers, the EPBAX can boast of versatile features. Hotline can be established between the boss and his immediate subordinates.
The feature of a call transferring and forwarding is another area enabling mobility of the users. Autoconferencing and automatic redialling of numbers found engaged on the first trial are some of other advancements in the features of the EPBAX.
The selection of an EPBAX for an organisation should be preceded by a thorough study of the needs of the office. The exchange should be supporting features like voice DISA-n-auto attendant. This feature helps in doing away with a receptionist or an attendant. Further, the specifications should ensure inbuilt paging, auto fax homing, hot outward dialing, remote dialing, remote servicing and auto shut dynamic lock.
Centrex (central exchange)
Centrex is a productivity booster that helps customers utilise facilities similar to those offered by an EPBX, while also retaining the benefits of a direct line Types of Centrex services offered:
• Single-switch, single-site Centrex: All the Centrex lines within the group will be located in a single premises and will be covered by a single exchange. • Single-switch, multi-site Centrex: The Centrex lines taken by the group can be located in multiple premises within the same exchange area. • Multi-switch, multi-site Centrex: The Centrex lines taken by the group can be located in multiple premises (even in different cities), without any restriction of the switching area |What is | | |CENTREX ? | | | |It is central office based communication service which integrates all your multi located Telephone lines (Existing and New) | | | |into a single highly functional communication group with more distinctive features without any additional exupiment (like | | | |EXABX) at your premises. | | | |What CENTREX offers ? | | | |Features | | | |Facilities | | | | | | | |Intercom dialing | | | | Short code within Group | | | | | | | |Second Dial tone to access PSTN ...
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