Through their recruitment and selection practices, Kudler also demonstrates strong values by promoting and hiring from within for all positions other than entry- level. Kudler is also committed to providing high levels of training and development for their employees. An example of Kudler’s commitment to employee training and development is highlighted in the following statement taken from the company policies and procedures handbook. Our customers expect to be served by courteous and knowledgeable associates. In order to meet the highest standards of customer service, our employees take part in an extensive training program and have opportunities for further professional development (University of Phoenix, 2003).... [continues]
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