This paper will first explain exactly what a control system is and the purpose it serves. Next, this paper will turn its focus towards an incident of misreporting hours that happened in Dalman and Lei’s growing business, Sandwich Blitz Inc, and how the situation should be handled. The four step control process will be implemented and used accordingly to solve this problem within the company.
Sandwich Blitz Inc.:
Control is one of the four major functions of management and it is a necessity in order to maintain a company. According to Bateman and Snell, a control system consists of four major steps; setting performance standards, measuring performance, comparing performance against the standards and determining deviations, and taking action to correct problems and reinforce success (Bateman and Snell, 2011). Bureaucratic control refers to the use of rules, regulations and authority to guide performance (Bateman and Snell, 2011), which will be exactly how Lei will effectively and efficiently be able to deal with her current problem. The current situation at Sandwich Blitz Inc. is a discrepancy in the time sheets, which led Lei to discover that a team supervisor had allowed an employee to report hours not yet worked, thus getting paid extra. Lei, who knows this is ethically inappropriate, looked into the employee handbook and discovered that not only is this situation not covered, but standards and expectations are also not addressed clearly. In order to alleviate this problem, Lei must implement the four step control process.
The first step in the process is to set performance standards. In order to do this, Lei must effectively adjust the employee handbook. She must update the handbook to include policies that will serve as the measuring standard for all future occurrences. She does not have to list every single specific infraction that may occur, but she can use broad...