Control at Sands

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This report seeks to examine and evaluate the gaming control practices implemented in Sands Hotel and Casino before exploring the possibilities of its application in other gaming casinos and industries. The control system at Sands comprises of its control of cash and the movement of cash within the casino and, control of operation at the casino table. The control of cash at Sands is further subdivided into accountability, standard operating procedures during filling and security at the countroom. Firstly, individuals are held accountable for the cash charged out to them and large shortages were grounds for dismissal. Secondly, formal procedures have been put in place for the transfer of chips. These procedures include filling the opener slip and counting chips inventory when the table is opened, issuing counter checks when purchases are made, requesting for the fill slip when more chips are needed at the table and inventory count when the dealer’s shift is over. Additional controls include tracking the delivery time of chips transportation during filling. Lastly, there is tight security in the countrooms where the counting processes are done under strict supervision of closed-circuit surveillance. Counting personnel are also required to wear pocketless jumpsuits and carry personal belongings in clear bags. Control of operation at the casino table can be subdivided into four categories. Firstly, only licensed personnel are hired. Obtaining this license requires the completion of a gaming course, extensive personal and family background search and for those in supervisory and policy-making positions, five years of personal financial statements and tax returns. Secondly, dealer’s actions at the table were standardized to prevent dealers from pocketing cash or chips. Thirdly, all dealers are supervised by their floor people and pit bosses, and all activities in the casino are under surveillance via closed-circuit cameras and “eye in the sky”. Lastly, operations at the table are controlled by the drop, win and hold percentage that was obtained from the master game report (MGR). Given the stringent control practices mentioned above, Sands’ management can be proud of their control system given that its standard was high for casinos in the 1980s. Nonetheless, Sands seems to have overlooked the more minute details which we will cover briefly in the context of Black Jack below. Sands lack the existence of a secondary set of gaming chips. Sands may opt to invest in a secondary set of chips in a different color scheme for edge spots rather than the primary set so that it can be utilized during situations where a casino suspects the use of counterfeit chips. Alternatively, Sands may wish to RFID its chips to prevent fraud since RFID-enabled chips can be uniquely tagged to form a secure and reliable verification method of the chip’s authenticity. RFID chips can also prevent the loss of high-value chips as it triggers off exit alarms when they are brought out of the casino. Most casinos adopts the practice of using at least four decks of identical poker cards for Black Jack to prevent the problems with regards to card counting. The cards should be shuffled using an electronic shuffler and dealt from a card shoe or other devices approved by the authority. Fill slips used by the fill bank cashiers should be multi-ply and in running sequence. During filling, chips should be counted in front of security and the fill slip signed by both parties before it is transported together with the gaming chips to minimize any accountability disputes between the fill bank cashier and security should the value of chips not reconcile after transfer. Sands may also consider tamper-sealing and tagging the fill boxes with RFID to reduce the likelihood of employee theft. Lastly, it is essential to perform crediting, which is the act of removing excess chips from gaming tables. A Credit Request Slip, stating various information, including denominations of...
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