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Consumers Satisfaction Questionnaire

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Consumers Satisfaction Questionnaire
Q1. Are you using DTH?
a. Yes
b. No
Q2. Which DTH Service you are using?
a. Airtel
b. Videocon DTH
c. Dish TV
d. Tata Sky
e. Big TV
Q3. Reason for using particular DTH Services?
a. Package Cost
b. Installation Charge
c. Universal Remote
d. Other Reasons
Q4. Are you aware about the service quality, tariffs and Installation charge of all other DTH Services?
a. Yes
b. No
Q5. How do you rate the Instrument Cost of DTH Service? Options | Dish TV | Tata Sky | Videocon | Airtel | Big TV | Highly Satisfactory | [ ] | [ ] | [ ] | [ ] | [ ] | Satisfactory | [ ] | [ ] | [ ] | [ ] | [ ] | Averagely Satisfactory | [ ] | [ ] | [ ] | [ ] | [ ] | Dissatisfactory | [ ] | [ ] | [ ] | [ ] | [ ] | Highly Dissatisfactory | [ ] | [ ] | [ ] | [ ] | [ ] | Q6. How do you rate the Installation Charge of DTH? Options | Dish TV | Tata Sky | Videocon | Airtel | Big TV | Highly Satisfactory | [ ] | [ ] | [ ] | [ ] | [ ] | Satisfactory | [ ] | [ ] | [ ] | [ ] | [ ] | Averagely Satisfactory | [ ] | [ ] | [ ] | [ ] | [ ] | Dissatisfactory | [ ] | [ ] | [ ] | [ ] | [ ] | Highly Dissatisfactory | [ ] | [ ] | [ ] | [ ] | [ ] |

Q7. How do you rate the Subscription Services offered by DTH Services? Options | Dish TV | Tata Sky | Videocon | Airtel | Big TV | Highly Satisfactory | [ ] | [ ] | [ ] | [ ] | [ ] | Satisfactory | [ ] | [ ] | [ ] | [ ] | [ ] | Averagely Satisfactory | [ ] | [ ] | [ ] | [ ] | [ ] | Dissatisfactory | [ ] | [ ] | [ ] | [ ] | [ ] | Highly Dissatisfactory | [ ] | [ ] | [ ] | [ ] | [ ] | Q8. How do you rate the Package Cost of DTH Service Providers? Options | Dish TV | Tata Sky | Videocon | Airtel | Big TV | Highly Satisfactory | [ ] | [ ] | [ ] | [ ] | [ ] | Satisfactory | [ ] | [ ] | [ ] | [ ] | [ ] | Averagely Satisfactory | [ ]
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