Consumer Rights

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Caveat Emptor
 Let the buyer beware
 Consumer should be responsible about what he wants to buy, prices and quality  Upto the consumer to chose wisely

Consumer Protection
 Sometimes impossible to know whether the product is will work properly or not  At point of sale consumer are protected by law concerning some aspects of their purchases despite principal of caveat emptor

Consumer Rights
 United Nations Guidelines on Consumer Rights- 8 basic consumer rights that as consumers we are entitled to  Rights are
 SAFETY
- products/services should not hidden safety hazards in natural use - Fair Trading Act NSW has safety standards for particular types of products - Unsafe products can be banned ( product faulty and can not be sold again) or recalled (all stock taken back repaired and then put on the shelves)  INFORMATION

- information provided to customers must be accurate – consumer must be able to make an informed choice - labeling/advertising must not be misleading
- Information required by law:
- Prices
- Capability of the product
- Content and weight of packages
- Care and size labeling on clothing
- Country of origin of product
- Safety instructions of use of the use of dangerous products - Fiber content of soft goods like soft toys
- Date stamping
- Additive labeling of foods and drinks i.e. colouring
 CHOICE
- chose from a section of products
- but or refuse to buy goods o services
- to chose the seller they want to but from
- to be free from unreasonable pressure to buy
 RIGHT TO BE HEARD
- if small shop is difficult to be heard because no superiors - if large company you can:
- talk to manger
- make bad publicity
- if concerning the law talk to Department of Fair Trading
- If government co operation then talk to OMBUD (representative from the government) - Australian Consumers Association – group of consumers
 SATISFACTION OF BASIC NEEDS
- access to basic essential goods and services
- adequate food clothing shelter health care education and sanitation  TO REDRESS
- Receive a fair settlement of just claims including compensation for misrepresentation, shoddy goods or unsatisfactory services - Can ask for refund, replacement, repair
- Faulty goods
- Goods that are not fit for the purpose
- Foods that are different to the example or description given - Services not carried out with due care or skill
 CONSUMER EDUCATION
- inform themselves on specifications, requirements, capabilities of product or service - part of consumer's responsibility - understand any terms condition contracts legal documents they sign - Before consumer buys should

- Think
- Is product necessary (avoid impulse buying)
- Can you afford it
- Compare
- Prices – shop around
- Read labels – content quality
- Check for hidden costs
- Read consumer information magazines
- Credit card charges and facilities

- When buying
- Inspect goods carefully in store if possible
- Ask question
- Check warranty
- Read fine print before signing
- If paid keep receipt

 TO A HEALTHY ENVIRONMENT
- live and work in healthy environment
- non-threatening to the wellbeing of present and future generations

Exercising Consumer Rights
 Passive Consumer
- Let others – sellers and other consumer to decide what they get and the standards of service they will get  Assertive Consumer
- know their rights
- confident they are entitled to them
- not afraid to ask for their rights
- realize people who are prejudice to them are wrong
 Aggressive Consumer
- try to force their wishes onto sellers and other customers without considering the other people's rights Seller Activities that reduce consumer's power
 Advertising
- aims to convince consumers to buy certain goods by stressing aspects which are important to individuals - buy new models of goods which have...
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