Consumer Behavior Paper

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Kevin Hill
Consumer Behavior
Nikki Love

Nikki Love is a 22 year old Caucasian female from Southern Indiana. When asked what she was brand loyal to she immediately said Paul Mitchell. She said that she was loyal to Paul Mitchell because it works best for her hair. She also added that she uses it because her sister works at a Paul Mitchell Salon. This comment led me to believe that her sister is very influential in Nikki’s choice in cosmetic products because she views her sister as an expert. Although Nikki looks to her older sister for guidance for cosmetics she does not consult her older sister nor other family members for assistance with athletic shoe apparel. Nikki told me that her family is really big into New Balance running shoes. She stated that this has been a product that her other family members are loyal to. She likes Nike running shoes better because she likes Nike’s design. She did however admit that her family has shaped her in her role as a consumer. From her family she said she learned that it is best to ensure you are getting the best quality for your buck. When I asked to clarify that phrase she said that her family has taught her to search around for items that achieve that same result for cheaper price. Nikki seemed to be a an average caliber of consumer.Kevin Hill Consumer Behavior

Nikki Love

Nikki Love is a 22 year old Caucasian female from Southern Indiana. When asked what she was brand loyal to she immediately said Paul Mitchell. She said that she was loyal to Paul Mitchell because it works best for her hair. She also added that she uses it because her sister works at a Paul Mitchell Salon. This comment led me to believe that her sister is very influential in Nikki’s choice in cosmetic products because she views her sister as an expert. Although Nikki looks to her older sister for guidance for cosmetics she does not consult her older sister nor other family members for assistance with athletic shoe apparel. Nikki told me that...
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