Conflict Resoution

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Conflict Mediation
Adeline Fung Shih Lik
SafahBinti Omar Zambri
Tan JianShiang
PSY 240: Conflict Resolution
Mr. Shankar TC
6th April 2013
SEGi University

Table of Content
1.0 Introduction3
2.1 Case Study3
2.2 Type of Conflict4
2.3 School of Conflict5
2.4 Source of Conflict6
2.0 Facets of Personality7
3.5 Locus of Control7
3.6 Jungian Personality Preference8
3.7 Needs10
3.8 Temperaments12
3.0 Approach to Mediate conflict16
4.9 Applied approach to mediate conflict17
4.10 Appropriate approach to mediate conflict17
4.11 Improve the mediation17
4.0 Post Evaluation on Mediator18
5.12 Methodology on creating the Evaluation18
5.0 Conclusion19
Reference20

1.0 Introduction
Conflicts may occur in our lives from time to time. In our personal lives we may have conflict with our friends and spouses, at home maybe with our family; siblings always tend to have conflicts in the house. Conflict happens in our work lives as well, having disagreement, or discord within your work group when perhaps when the beliefs or actions of the group are either resisted by or unacceptable to one or more members of another group. In some cases, conflicts cannot be solved so that’s when mediation comes in. Mediation, also known as Alternative Dispute Resolution (ADR), is a way of resolving disputes between two or more parties with concrete effects. Normally, the mediator as the third party will assist the parties to negotiate a settlement. Disputant may mediate disputes in a variety of domains such as commercial, legal, diplomatic, workplace, community and also family matters. 2.1 Case Study Used in Video:

Adeline and Safiah are step sisters, since Adeline’s mother had passed away, her father re-married. Although they were five years apart, Adeline and Safiah were very close, they seldom fight which is odd for step sisters, because usually step sisters do not get along very well. On top of that, they even share the same bedroom. But as they grew older, arguments has becoming a routine. Adeline and Safiah’s relationship had changed. One night, Adeline came back from work late, she had been working overtime, as she opened the door she saw Safiah on the bed doing her work and the room was in a mess. Adeline started scolding her, and Safiah ignored whatever Adeline was talking and continued doing her work. Adeline lost controlled and started throwing dirty clothes at her sister. The argument got worst until the father came into the room to break up the fight. Adeline and Safiah have not been talking to each other ever since the night of the fight. 2.2 Type of Conflict

There are two types of the personality trait of impulsivity, two types of impulsivity which are the functional and dysfunction. Functional impulsivity is the tendency to act with relatively little forethought when such a style is optimal. The present work indicates that these two tendencies are not highly correlated and that they bear different relations both to other personality traits and to the manner in which certain basic cognitive processes are executed. Dysfunctional impulsivity, in contrast, is the tendency to act with less forethought than most people of equal ability when this tendency is a source of difficulty. According to the first mediation process, we disposed that both of the client has a dysfunctional conflict, because both parties consist disputes and disagreement that hinder their relationship as sisters. Dysfunctional conflicts generally involves people who are unwilling to work together to solve a problem and is often personal. According to the mediation that they had gone through, it shows that Adeline has been avoiding the problem she had with Safiah. This shows that Adeline...
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