"Conflict is inevitable; fortunately the negative consequences are not. If we learn
conflict resolution skills, we can work more productively with people we disagree with, and we can even use that disagreement to foster innovation." (Landau, 1997, pg1) "Conflict is not the problem; rather, it is our reaction to conflict that generates positive or negative feelings."(Porter, 2003, p.1) A great working relationship is not always the most peaceful, however conflict resolution in work teams is more easily managed when using these three basic skills; communication skills, problem solving and use of feedback to resolve conflict.
"Effective communication can only happen when there is a free exchange of information. While you might not be able to share all of the details about business decisions or activities, you should strive to keep accounting staff updated on critical matters." (Messmer, pg15) Communication skills are the basis for progress within a work team and for our day-to-day life. Active listening is a skill that is a key for avoiding conflict in a work team. Let the person speaking finish their statement before casting judgment on what they are saying, sudden interruptions often lead to frustration and conflict. By giving the other team members the... [continues]
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