Conflict Resolution

I. INTRODUCTION

Conflict is when two or more people come together with an aligned goal, a team is formed. This team is comprised of members, each with his own plan of action to best achieve the task at hand. Many times one member believes that his point of view is the most correct or most efficient, while another member of the team may disagree, offering her idea as best. When one individual challenges another, conflict is born. This is a very basic example, and only one type of conflict is addressed. In reality, there are several types of conflict; some positive, some negative. The sources of conflict are as varied as each member's own personality style. Humans differ in countless ways. These differences contribute to the strength of team members. Each personality brings with it a different interaction and different communication styles, ideas, and varying levels of creativity. With each difference the possibility of conflict increases. Once conflict is encountered, resolution is vital so that the team can again focus on its common goal.   Knowing what types of conflicts you will encounter will help you deal with issues when they arise.

II. TYPES OF CONFLICT

There are two types of conflicts, positive and negative:
Positive conflict, although most often referred to negatively, can also positively contribute to the overall performance of the team. Conflict is positive if the team's ability to perform is improved. This can be through increased involvement and better communication. Once resolved, the conflict may have allowed the members of the team to better understand each other, because they have had the opportunity to communicate beyond trivial pleasantries. Another positive outcome for a team that has worked through their conflicts is increased confidence and team cohesion. When an individual engages in conflict, they usually emerge stronger, no matter the outcome. The challenge alone builds confidence. A more confident team member will inevitably be... [continues]

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