Conflict Resolution

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Conflict Resolution Strategies and there Benefit in the Workplace Jessica Galloway
Liberty University

Abstract
Summarize my research into recent issues with workplace violence and how conflict resolution strategies can aid in preventing violent behavior in the workplace.

Conflict is defined as the mental struggles resulting from incompatible or opposing needs, drives, wishes or external or internal demands. If this conflict is left unnoticed people might take actions that they would not normally take (“Conflict,”). This conflict can lead to people going to the workplace or being at the workplace and inflicting harm upon others that they work with. Here are some examples of work place conflict escalated into workplace violence. On the night of March 11th 2011 two employees at an upscale athletic clothing shop located in Montgomery County Maryland were robbed and sexually assaulted; one co-worker did not survive the robbery. This was not really what happened though in reality a case of workplace violence had occurred. An employee killed another over a dispute between the two because the victim was going to turn the attacker in to management for stealing. In yet another example of workplace violence, Jeffrey Johnson a fashion accessories designer who was fired from his job returned to his place of work armed with a gun and shot his former boss three times which resulted in his death. The police confronted Jeffrey on the street and he started firing on them the police fired back and Jeffrey was killed and several people on the street were hurt in the crossfire. In this last case Johnson and his boss had been involved in several confrontations over the years one of them even turned physical and that Johnson had blamed his boss for being fired (Kruger, 2012). According to the Bureau of Labor Statistics there are around 500 workplace homicides per year in the United States (Kruger, 2012). The majority of workplace violence can be caused by factors...
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