Conflict Process and Management
Conflict Process Managing Conflict Case Studies
Organizational Conflict
Nidhi S Kohli 123720
R L Aparna 123716
Manisha K 123717
Priyanka G 123726
Swetha Joshi 123734
Sri Lakshmi 123732
CONTENTS 1. INTRODUCTION 1. CONFLICT PROCESS i. Stephen.P.Robbins’s Classification ii. Ashwattapa’s Compilation 2. MANAGING CONFLICT * Conflict Resolution Techniques * Conflict Stimulation Techniques * Types of Conflict and Resolution 3. CASE STUDIES i. Maruti Suzuki – Manesar Plant * Introduction * Findings * Suggestion & Conclusions ii. Indian Health Care Organization * Introduction * Findings * Suggestion & Conclusions 4. BIBLIOGRAPHY
Introduction Conflict Defined It is a process which begins when one party perceives that another party has negatively affected, or is about to negatively affects, something that the first party cares about. Two main Schools of Thought * Traditional View A Belief that all conflicts are harmful and should be avoided. * Human Relations View Belief that conflict is natural and an inevitable outcome in any group. It is not only a positive force but is also necessary for a group to perform well.
CONFLICT PROCESS (As proposed by Stephen Robbins) Stage 1: Potential Opposition or Incompatibility: * The first step in the conflict process is the presence of certain conditions that create opportunities for conflict to arise. * They need not lead directly to conflict, but one of them is necessary for conflict to arise. * These are the SOURCES of conflict. They can be broadly classified as: i. Communication * Semantic difficulties, misunderstandings, and “noise” *
Organizational Conflict
Nidhi S Kohli 123720
R L Aparna 123716
Manisha K 123717
Priyanka G 123726
Swetha Joshi 123734
Sri Lakshmi 123732
CONTENTS 1. INTRODUCTION 1. CONFLICT PROCESS i. Stephen.P.Robbins’s Classification ii. Ashwattapa’s Compilation 2. MANAGING CONFLICT * Conflict Resolution Techniques * Conflict Stimulation Techniques * Types of Conflict and Resolution 3. CASE STUDIES i. Maruti Suzuki – Manesar Plant * Introduction * Findings * Suggestion & Conclusions ii. Indian Health Care Organization * Introduction * Findings * Suggestion & Conclusions 4. BIBLIOGRAPHY
Introduction Conflict Defined It is a process which begins when one party perceives that another party has negatively affected, or is about to negatively affects, something that the first party cares about. Two main Schools of Thought * Traditional View A Belief that all conflicts are harmful and should be avoided. * Human Relations View Belief that conflict is natural and an inevitable outcome in any group. It is not only a positive force but is also necessary for a group to perform well.
CONFLICT PROCESS (As proposed by Stephen Robbins) Stage 1: Potential Opposition or Incompatibility: * The first step in the conflict process is the presence of certain conditions that create opportunities for conflict to arise. * They need not lead directly to conflict, but one of them is necessary for conflict to arise. * These are the SOURCES of conflict. They can be broadly classified as: i. Communication * Semantic difficulties, misunderstandings, and “noise” *
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