Conflict Management in the Workplace

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Conflict Management
Learning Team A: Dana Stinson, Timothy Bird, Sterling Richards, Diana Loutensock LDR/531
October 5, 2010
Richard Hartley, M.A.

Conflict Management Training Program
Our consulting firm, Conflict Professionals, specializes in training all levels of managers (executive, mid- and entry-level) in the art of managing conflict within their teams and organizations. What is conflict and how does it arise? Typically, it occurs when two or more people oppose one another because their needs, wants, goals, or values are different. It is almost always accompanied by feelings of anger, frustration, hurt, anxiety, or fear. An individual may also have internal conflict issues causing stress and incapacitating him or her from functioning in a productive manner. Effective Conflict Management is the process of identifying and addressing those differences that, if left unmanaged, would become a destructive element for the individual, project, team, and/or organization. What Role Does Conflict Play in an Organization?

According to Santosh Karkhanis conflict can create a negative impact on team cohesiveness when it: 1.Hampers productivity;
2.Lowers morale;
3.Cause more and continued conflicts;
4.Cause inappropriate behaviors;
5.Takes attention away from other important activities;
6.Undermines morale or self-concept;
7.Polarizes people and groups, reducing cooperation;
8.Increases or sharpens differences.

Generally, when discussing organizational conflict we think of personality clashes or aggressive type behaviors between individuals performing similar tasks or at the same level in the organizational hierarchy. There are managerial actions that can cause or create conflict in the workplace; some of which are: Managerial Actions That May Cause Workplace Conflicts

* Surprised Employees – managers don’t inform employee of new policies, programs, decisions or manager takes credit for their employees’ work thereby creating distrust and conflict between both individuals.

* Poor Leadership – managers that are inconsistent, missing, or too-strong or structured, create conflict by devaluing the employee and lowering his or her self-confidence.

* Different Personal Chemistry – this generally occurs when there are very strong-willed individuals who differ in personality and nature. It becomes a matter of ego for these types of individuals.

* Disagreement Over Resource Distribution – conflict arises when available resources are not made equally available to all.

According to Craig Runde, Director of the Conflict Dynamics Profile at Eckerd College, over two-thirds of managers spend more than ten percent of their time handling workplace conflict and forty-four percent of managers spend more than twenty percent of their time on conflict-related issues. If your company is to maintain an edge in today’s liquid markets, then your teams need to be as fluid as the markets themselves. In order to do this they need to work together as a single unit. When you accomplish this then, and only then, your teams will be able to keep up in today’s dynamic environment. Training Outline

We have developed a full scale training program specifically designed to educate and train management level employees on what actions are most effective in cultivating conflict management skills. The training will take place over a five week course. We will meet in a business casual setting for 45 minutes once a week. The day each week, and times, will be determined before we start the program at your organizations convenience. Our goal is to accommodate your company, so either you can make use of our training facilities or we can bring our training into your business whichever supports your company’s productivity needs. Following is the training program’s format: WEEK 1

* Review and Update Job Descriptions
* Ensure job descriptions are defined and accurate.
* Ensure...
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