Conflict in the Workplace

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Abstract
This paper will discuss the best practices and the importance of conflict resolution. There will 5 books that will help explain this. These books have a common definition of conflict resolution, just in different terms. The paper examines different strategies to help in conflict resolutions. Also discussed is the cost of not implementing a system for conflict resolution. Best practices include changing the context of conflict, listening actively, acknowledging emotions, finding the hidden meaning, finding out what matters, solving problems creatively and designing a system to prevent and resolve conflict (Cloke & Goldsmith, 2005). Introduction Conflict is all around, from home to the workplace. In an organization conflict is ever present. Negative or positive results can be the outcome of conflict. It all depends on the practices of the management. These best practices, if managed correctly, can prevent conflict effectively, rationally and creatively. Best practices for conflict resolution, include but not limited to, change the context of conflict, listen actively, acknowledge emotions, find the hidden meaning, find out what matters, solve problems creatively and design a system to prevent and resolve conflict (Cloke & Goldsmith, 2005).

Conflict, like anything else, has two sides. These two sides are a destructive side and a creative one (Cloke & Goldsmith, 2005). Since conflict is mostly thought of in the negative context, the destructive side is usually what is focused on. In order to make the change to the creative side, these best practices need to come into play. To achieve this transformation a set of techniques can be learned.

Unresolved conflict can cost an organization a lot of money. It has been said that putting these practices into play is an organization’s greatest opportunity for cost control (Hasson & Slaikeu, 1998). These best practices...
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