Conflict Can Benefit Group Workaand Stratigies to Minimise Harmful Effects of Conflict

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Communication and Thought

Eunson maintains that although conflict can be destructive, it can also be a creative and positive force. Discuss the ways in which conflict can benefit group work. Include in your discussion at least two strategies that could be used to minimise any harmful effects of conflict in group work.

COR 109 Essay 1 Conflict can benefit group work, as it can be a creative and positive force when it is conducted in a constructive manner . Effective communication is paramount to facilitate constructive conflict resolution through the efficient implementation of conflict management strategies such as collaboration and negotiation, to minimise the harmful effects of conflict. Conflict can benefit group work in many varying ways . Conflict, in the context of this essay is defined as ‘the expressed struggle of interconnected parties who perceive incompatible goals and interference from each other in attaining those goals’ (Rothwell 2010, p.327). One of the benefits of working in groups is the chance to utilise different ideas and viewpoints (Beebe & Masterson 2012, p179). Disagreements provide a forum for opposing views to be heard, issues and concerns to be shared and addressed. These additional thoughts and perspectives can lead to better understanding to make more informed decision making and creative outcomes for the group (Engleberg & Wynn 1997, p.167). Conflict can facilitate positive changes to take place by challenging group norms and ideas, giving members the opportunity to prevent groupthink by giving participants an opportunity to speak up and allow new perspectives and views to be expressed (Rothwell 2010, p.328). Clashes of opinion between group members can be an outlet for built up anger to clear the air and to resume a more cooperative relationship. Resolved conflict can increase group solidarity through a sense of unified achievement and improved communication (Eunson 2008, p481). All of these benefits contribute to these benefits to result from conflict, the conflict needs to have been conducted in a constructive manner (Carnevale 2006, p. 419). A concluding or transition sentence would be useful here. This paragraph contains a range of relevant research. Effective communication is a major factor in facilitating constructive, as opposed to destructive conflict (Rothwell 2010, p.328). Effective communication or communication success according to Eunson (2009, p.9), is the ‘achievement of understanding between interacting individuals and groups’ (Eunson 2008, p.9); therefore that is, the intended message someone sentds is interpreted and received and understood by the receiver as it was meant to be. Successful communication involves the skilled use of language both verbally and non-verbally. Of equal importance to the use of language to get across the intended message, is the ability to listen efficiently and to act upon what is heard (Kafka 2001, p.7). With the use of successful communication, constructive conflict can help maintain affable relationships within group work, even if an agreeable outcome is not forthcoming immediately (Rothwell 2010, p.328). Beneficial disagreement occurs when a concern or issue is identified and effectively communicated to the group and is managed in a way where all group members views, ideas are valued and respected and leads to enhancing the groups goal (Engleberg & Wynn 1997, p.167). Successful conflict management is aided by effective communication in the implementation of conflict management strategies (Beebe & Masterson 2012, p243). This paragraph incorporates communication theory, though expression could be improved. All conflict management approaches and strategies have different strengths and are more suitable in differing circumstances (Eunson 2008, p. 483 &484). Utilising a strategy of collaboration is a preferred integrated...
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