Conflict
FES
Youth Leadership Development Programme (YLDP)
Module
“Conflict Management”
Facilitated by C-T. H. Bayer & B.T. Schernick
Organized by
FES YLDP Module on CONFLICT MANAGEMENT
Table of Contents
Training Approach .......................................................................................3 What is Conflict ?........................................................................................5 Five Basic Styles in Conflict Situations .................................................7 Different Behaviours in Conflict Handling ............................................8 Some useful Definitions.............................................................................9 Burning and Frozen Conflicts..................................................................10 Escalation of Conflict – Nine Stages ....................................................12 Nine Stages of Escalation and Thresholds - Overview....................14 Nine Stages of Conflict Escalation - Pictures....................................15 Conflict Intervention Strategies ..........................................................18 Dealing with Emotions & Anger ..............................................................19 The Conflict-Triangle .............................................................................. 22 Introduction to Mediation...................................................................... 23 Mediation – Four Phases.......................................................................... 24 Paraphrasing............................................................................................... 26 Additional Material & Exercises ........................................................... 28
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FES YLDP Module on CONFLICT MANAGEMENT
Training Approach
This participatory and process-oriented training consist of theoretical inputs as well as practical exercises and role-plays, depending on participants’ inputs and
Youth Leadership Development Programme (YLDP)
Module
“Conflict Management”
Facilitated by C-T. H. Bayer & B.T. Schernick
Organized by
FES YLDP Module on CONFLICT MANAGEMENT
Table of Contents
Training Approach .......................................................................................3 What is Conflict ?........................................................................................5 Five Basic Styles in Conflict Situations .................................................7 Different Behaviours in Conflict Handling ............................................8 Some useful Definitions.............................................................................9 Burning and Frozen Conflicts..................................................................10 Escalation of Conflict – Nine Stages ....................................................12 Nine Stages of Escalation and Thresholds - Overview....................14 Nine Stages of Conflict Escalation - Pictures....................................15 Conflict Intervention Strategies ..........................................................18 Dealing with Emotions & Anger ..............................................................19 The Conflict-Triangle .............................................................................. 22 Introduction to Mediation...................................................................... 23 Mediation – Four Phases.......................................................................... 24 Paraphrasing............................................................................................... 26 Additional Material & Exercises ........................................................... 28
2 / 39
FES YLDP Module on CONFLICT MANAGEMENT
Training Approach
This participatory and process-oriented training consist of theoretical inputs as well as practical exercises and role-plays, depending on participants’ inputs and