Conflict

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Master of Arts in Nursing

Administration Process in Nursing:

Conflict Management
Conflict Modes and Techniques

CONFLICT
Defined as the internal or external discord that results from the differences in ideas, values, or feelings between two or more people. Conflict is also created when there are differences in economic and professional values and when there is competition among professionals.

CATEGORIES OF CONFLICT
* Intergroup conflict- occurs between two or more groups of people, departments or organization. * Intrapersonal conflict- occurs within the person. It involves an internal struggle to clarify contradictory values or wants. * Interpersonal conflict- “horizontal violence” or “bullying” happens when two or more people with differing values, goals, and beliefs.

CONFLICT MANAGEMENT
The optimal goal in resolving conflict is creating a win-win solution for all involved. This outcome is not possible in every situation, and often the manager’s goal is to manage the conflict in a way that lessens the perceptual differences that exist between the involved parties.

* Discipline- in using discipline to manage or prevent conflict, the manager must know and understand the organization’s rules and regulations. The following rules will help in managing discipline: 1. Discipline should be progressive.

2. The punishment should fit the offense, be reasonable and increase in severity for violation of the same rule. 3. Assistance should be offered to resolve the on-the-job problems. 4. Tact should be used in administering discipline.

5. The best approach for each employee should be determined. Managers should be consistent and should not show favoritism. 6. The individual should be confronted and not the group. Disciplining a group for a member’s violation of rules and regulations makes the other members angry and defensive, increasing conflict. 7. Discipline should be clear and specific.

8. Discipline should...
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