Competency Mapping

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A SUMMER TRAINING PROJECT REPORT
ON

“ Effectiveness of Competency Mapping in Performance Appraisal ”

SUBMITTED IN THE PARTIAL FULFILLMENT FOR THE AWARD OF
DEGREE OF MASTER IN BUSINESS ADMINISTRATION 2009-11

UNDER THE GUIDANCE OF:
ms. SONIKA BHOJ
FACULTY, RDIAS

SUBMITTED BY:
ANUJ PRAKASH GAUTAM
Roll No.09215903909 Batch No. ( mba III sem section B )
[pic]
RUKMINI DEVI INSTITUTE OF ADVANCED STUDIES
(Approved by AICTE, HRD Ministry, Govt. of India)
Affiliated to Guru Gobind Singh Indraprastha University, Delhi 2A & 2B, Madhuban Chowk, Outer Ring Road, Phase-1, Delhi-110085. Table of C O N T E N T S

Student declaration……………………………………………………………………………vi

Certificate from Company/Organization…………………………………………………..vii

Certificate from Guide……………………………………………….……………………….viii

Acknowledgement.........................................................................................................ix Executive Summary……………………………….……………………………...……x List of Tables……………………………………………..……………………………….…...xi

List of Graphs………………………………………………………………………………....xii

CHAPTER- 1 Page no.
Introduction
1.1 Purpose of the study………………………………………………….……...…2 1.2 Research Objective of the study………………………………………………..2 1.3 Scope of the study………………………………………………...……………3 1.4 Research Methodology of the study………………………………………..…..3 1.4.1 Research Types……………………………… …………………………..3 1.4.2 Data Collection- Primary & Secondary data…………………….………..6 1.4.3 Sample design………………………………………………….………...7 1.4.3.1 Population……………………………………….…..……..7 1.4.3.2 Sample size……………………………………..………….7 1.4.3.3 Sampling method used in the project………..……....……..8

1.4.4 Method of data collection…………………………………………………9

Chapter-2
Industrial Profile

1. History of Electricity in Delhi………………………………......11 2. A brief history of reforms…………………………….…………12 3. About BSES…………………………………………………..…12 4. Pre-privatization Scenario……………………………………….13 5. Background………………………………………….…………..14

CHAPTER-3
Company Profile
3.1 BSES in Delhi………………………………………………….………..16 3.2 Geographical Reach………………………………………………….….17 3.3 BSES Yamuna Power Limited (BYPL)…………………………….…...18 3.4 BSES Rajdhani Power Limited (BRPL)…………………………..……..18 3.5 Company’s Mission………………………………….…………………..20 3.6 Company’s Vision………………………………………….……………20 3.7 Statement of Values….………………………………..……………..…..21 3.8 Nature of the Organization……….………………….………………..…21 3.9 Product range of the company………………………..………………….21 3.10 Size of the Organization……………………………………...………...22 3.11 Market Share & Market Position of Company…………….…………...22

Chapter -4
Introduction of Topic
4.1 Overview……………………………………………………………..24
4.2 Introduction…………………………………………………………..24
4.3 Concept of Competency……………………………………………...254.4 Applications of Competency Mapping and Assessment Techniques..28
4.5 Types of Competency Definitions…………………………………...31
4.5.1 Direct Statement Definitions……………………………….31
4.5.2 Key Element Definitions…………………………………...32
4.6 Types of Rating Scales………………………………………………344.6.1 Likert Scales……………………………………….34
4.6.2 Behaviorally Anchored Rating Scales (BARS)……………35
4.6.3 Threshold Scales…………………………………………...35
4.7 Competency Model…………………………………………………..36
4.7.1 Sample of Competency Map…………………………….…37
4.7.2 Competency Assessment Instruments……………………...38
4.7.3 Competency Grading Guidelines…………………………..39
4.8 Important Points……………………………………………………...40
4.9 Process of Competency Mapping……………………………………40
4.10 Participants in the Competency Mapping Process………………….41
4.11 Performance Appraisal……………………………………………...43
4.11.1 Modern Appraisal………………………………………...45
4.11.2 Controversy……………...………………………………..45...
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